Gordon Whitmore
Mansfield,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
14
14
years of professional experience
Work History
Fullfilment Team Lead
Walmart
Mansfield, Texas
06.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other area leaders within the store to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new process launches.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Fulfillment Coach
Walmart
Cedar Hill, TX
02.2022 - 06.2024
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Analyzed performance data to identify areas for improvement within the operation team.
- Organized warehouse operations, including receiving, stocking, picking, packing, shipping and returns.
- Managed staff training on operating procedures in order to maximize efficiency across the organization.
- Conducted regular inventory checks to maintain accurate stock levels and optimize customer satisfaction.
- Monitored daily production activities to ensure productivity goals were met in a timely manner.
- Developed and maintained an efficient process for order fulfillment to ensure accuracy and timely delivery of goods.
- Ensured compliance with safety regulations while overseeing all fulfillment activities.
- Ensured customer satisfaction by maintaining high levels of accuracy throughout the entire order lifecycle.
- Supported management decisions through data analysis and reporting tools such as Excel or Tableau.
Frontend Coach
Walmart
Cedar Hill, TX
02.2021 - 02.2022
- Prepared monthly variance reports comparing actual results against budget expectations.
- Developed training materials on cash management processes for staff members at various levels of the store.
- Managed the reconciliation of accounts receivable, accounts payable, and treasury activities.
- Created monthly reports outlining current cash position compared to budget projections.
- Coordinated the preparation of all financial documents related to cash management activities.
- Established effective controls over all aspects of the store's cash management operations.
- Researched discrepancies between bank statements and internal records, identified errors or irregularities in financial reports.
- Completed quarter-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Frontend Coach
Walmart
Mansfield, TX
05.2019 - 02.2021
- Prepared monthly variance reports comparing actual results against budget expectations.
- Developed training materials on cash management processes for staff members at various levels of the store.
- Managed the reconciliation of accounts receivable, accounts payable, and treasury activities.
- Created monthly reports outlining current cash position compared to budget projections.
- Coordinated the preparation of all financial documents related to cash management activities.
- Established effective controls over all aspects of the store's cash management operations.
- Researched discrepancies between bank statements and internal records, identified errors or irregularities in financial reports.
- Completed quarter-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programsMaintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Completed quarter-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Researched discrepancies between bank statements and internal records, identified errors or irregularities in financial reports.
- Established effective controls over all aspects of the organization's cash management operations.
Assistant Store Manager
Walmart
Mansfield, TX
03.2015 - 05.2019
- Coordinated with vendors to secure product availability at competitive prices.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Backroom Zone Manager
Walmart
Mansfield, TX
10.2014 - 03.2015
- Directed associates on how best to utilize space within the backroom while also maximizing efficiency.
- Conducted regular audits of stock levels and identified discrepancies between physical counts and system records.
- Participated actively in store events such as markdowns or promotional activities.
- Developed strategies to improve efficiency in the backroom, including workflow processes and inventory control systems.
- Ensured adequate staffing levels were maintained during peak hours by scheduling employees accordingly.
- Provided support for other areas of store operations as needed such as stocking shelves or assisting customers at checkout counters.
- Organized product flow from receiving area to storage locations within the backroom.
- Resolved customer complaints regarding merchandise availability in a timely manner.
- Supervised staff performance, provided feedback and coaching when needed, and documented employee progress.
- Performed daily inspections of equipment used in the backroom area to ensure it is safe and functioning properly.
- Scheduled weekly meetings with team members to discuss goals, objectives, challenges faced in the workplace.
- Maintained organization of merchandise within the backroom, ensuring that products are stored correctly according to department.
- Managed backroom operations and ensured compliance with company policies and procedures.
Overnight Support Manager
Walmart
Mansfield, TX
12.2013 - 10.2014
- Evaluated existing processes and identified areas for improvement.
- Performed necessary administrative tasks such as scheduling meetings, preparing documents.
- Assisted in developing strategies to increase efficiency within the department.
- Organized daily work schedules for team members according to established guidelines.
- Conducted regular performance reviews with team members, providing guidance on how to improve customer service delivery standards.
- Investigated any reported violations of company policy or procedure by employees working the overnight shift.
- Ensured compliance with applicable laws and regulations while managing the overnight shift.
- Supervised stockers to ensure accuracy in product placement and rotation of products.
- Managed the return process including inspecting returned items for damage before restocking them onto shelves.
- Assigned tasks to team members based on their individual strengths and abilities.
2nd Shift ICS Lead
Walmart
Mansfield, TX
05.2013 - 12.2013
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Supervised and coordinated the daily activities of unloading staff.
- Tracked employee performance metrics such as productivity and attendance, taking corrective action when necessary.
- Coordinated with other departments to ensure accurate inventory management systems are maintained.
- Developed and implemented policies related to unloading procedures and equipment use.
- Provided guidance on best practices for efficient loading and unloading processes.
- Monitored the loading dock area to ensure safety, accuracy, and efficiency of operations.
- Maintained a clean work environment at all times by ensuring compliance with safety regulations.
Overnight Support Manager
Walmart
Mansfield, TX
02.2013 - 05.2013
- Evaluated existing processes and identified areas for improvement.
- Performed necessary administrative tasks such as scheduling meetings, preparing documents.
- Assisted in developing strategies to increase efficiency within the department.
- Organized daily work schedules for team members according to established guidelines.
- Conducted regular performance reviews with team members, providing guidance on how to improve customer service delivery standards.
- Investigated any reported violations of company policy or procedure by employees working the overnight shift.
- Ensured compliance with applicable laws and regulations while managing the overnight shift.
- Supervised stockers to ensure accuracy in product placement and rotation of products.
- Managed the return process including inspecting returned items for damage before restocking them onto shelves.
- Assigned tasks to team members based on their individual strengths and abilities.
Maintenance Associate
Walmart
Mansfield, TX
09.2012 - 02.2013
- Provided excellent customer service when interacting with customers or colleagues.
- Stocked restrooms with paper products and soap dispensers.
- Transported waste to designated disposal sites according to safety protocols.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Maintained janitorial closets in a clean, organized manner.
- Dusted furniture, fixtures, and other surfaces.
- Followed established health codes while performing duties.
- Adhered to all safety guidelines while operating machinery such as floor buffers.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
Education
High School Diploma -
James Bowie High School
Arlington, TX05-2000
Skills
- Performance Reporting
- Document Control
- Production
- Customer Service
- Incidents Management
- Business Development
- Customer Retention
- Data Analysis
- P&L Management
- Logistics Oversight
- Inventory Management
- Business Planning
- Process Improvement
- Health and Safety Compliance
- Workflow Optimization
- Organizational Management
- Performance Monitoring
- Risk Management
- Team Building/Leadership
- Schedule Management
- Policies and Procedures Implementation
Timeline
Fullfilment Team Lead
Walmart
06.2024 - Current
Fulfillment Coach
Walmart
02.2022 - 06.2024
Frontend Coach
Walmart
02.2021 - 02.2022
Frontend Coach
Walmart
05.2019 - 02.2021
Assistant Store Manager
Walmart
03.2015 - 05.2019
Backroom Zone Manager
Walmart
10.2014 - 03.2015
Overnight Support Manager
Walmart
12.2013 - 10.2014
2nd Shift ICS Lead
Walmart
05.2013 - 12.2013
Overnight Support Manager
Walmart
02.2013 - 05.2013
Maintenance Associate
Walmart
09.2012 - 02.2013
High School Diploma -
James Bowie High School