Gordon Whitney
Kirkwood,NY
Summary
Dynamic HVAC Service Manager with a proven track record at Sure Temp Heating & AC, excelling in customer service and team leadership. Expert in HVAC system diagnostics and preventive maintenance, I enhanced client satisfaction and reduced service downtime through proactive communication and effective problem-solving strategies. Committed to safety compliance and quality assurance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Indian Country Inc
HVAC Service Manager
Sure Temp Heating & AC
05.2022 - Current
- Managed daily service operations to ensure smooth workflow.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of repairs.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance .
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supported team in addressing customer inquiries and resolving issues effectively.
- Collaborated with staff to maintain high standards of service.
- Resolved customer complaints in professional and timely manner.
HVAC Technician
WOC Energy
04.2015 - 05.2022
- Diagnosed HVAC system issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on heating, ventilation, and air conditioning systems to ensure optimal performance.
- Collaborated with team members to troubleshoot complex HVAC malfunctions and implement effective solutions.
- Trained junior technicians on safety protocols and best practices in HVAC repair and maintenance.
- Provided exceptional customer service by educating clients on system operation and energy-saving tips.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
Store Manager
Tractor Supply Company
02.2010 - 04.2015
- Oversaw daily store operations, ensuring compliance with company policies and customer service standards.
- Managed inventory levels, implementing effective stock replenishment strategies to minimize shortages.
- Trained and mentored staff, fostering a collaborative environment that improved team performance.
- Developed and executed sales strategies, enhancing customer engagement and driving revenue growth.
- Coordinated staff schedules, optimizing labor efficiency while maintaining adequate coverage during peak hours.
- Implemented loss prevention measures, reducing shrinkage through employee training and procedural adherence.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed P&L statement, all financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Store Manager
Advance Auto Parts
07.2005 - 02.2010
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed P&L, all financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw daily store operations, ensuring compliance with company policies and customer service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
Maintenance Technician
Felchar Manufacturing Corporation
06.2000 - 07.2005
- Conducted routine inspections and maintenance on various mechanical systems and equipment.
- Collaborated with team members to streamline maintenance procedures and improve efficiency.
- Developed comprehensive maintenance documentation for tracking performance and compliance purposes.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
Maintenance Technician
Indian Country Inc
08.1997 - 06.2000
- Implemented preventive maintenance schedules to minimize equipment downtime and enhance reliability.
- Supervised projects involving complex repairs, ensuring adherence to quality standards.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Developed and implemented strategies to improve maintenance processes.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
- Improved machine efficiency, conducting regular diagnostics and repairs.
- Improved reliability of electrical systems by conducting thorough inspections and updates.
- Streamlined inventory management for spare parts, ensuring critical components were always available.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
Maintenance Technician
Chesapeake Packaging Inc
06.1990 - 08.1997
- Diagnosed issues in HVAC, plumbing, and electrical systems for timely repairs.
- Trained junior technicians on safety protocols and effective maintenance practices.
- Facilitated smoother operation of HVAC systems through regular maintenance and updates.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
- Replaced worn or broken parts on machines and equipment.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
Education
High School Diploma -
Blue Ridge High School
New Milford, PANo Degree - EPA 608 Universal Certification
Rood Supply
Auburn, NY05-2016
No Degree - NORA Bronze & Silver Oil Certification
Pennsylvania Petroleum Association
Middletown, PA05-2015
Skills
- HVAC system diagnostics
- Customer service
- Team leadership
- Preventive maintenance
- Safety compliance
- Technical troubleshooting
- Equipment repair
- Project coordination
- Inventory management
- Training and mentoring
- Service operations management
- Quality assurance
- Relationship building
- Performance analysis
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Electrical troubleshooting
- Mechanical repair
- Parts replacement
- Equipment installation
- Lockout and tagout procedures
- OSHA
- HVAC systems
- Hydraulic systems
- Electrical panels
- System installations
- Service-oriented mindset
- Maintenance scheduling
- Mechanical aptitude
- Refrigeration systems
- Boiler maintenance
- Steam systems
- Project estimation and bidding
- HVAC system maintenance
- Air handlers
- Reporting and documentation
- Heat exchangers
Certification
EPA 608 Universal Certification
OSHA 10 Certification
Tractor Supply Tractor University Store Manager Graduate
Advance Auto Parts Store Manager School Graduate
NORA Oil Technician Bronze Certification
Nora Oil Technician Silver Certification
Propane Education & Research Council Certifications
Timeline
HVAC Service Manager
Sure Temp Heating & AC
05.2022 - Current
HVAC Technician
WOC Energy
04.2015 - 05.2022
Store Manager
Tractor Supply Company
02.2010 - 04.2015
Store Manager
Advance Auto Parts
07.2005 - 02.2010
Maintenance Technician
Felchar Manufacturing Corporation
06.2000 - 07.2005
Maintenance Technician
Indian Country Inc
08.1997 - 06.2000
Maintenance Technician
Chesapeake Packaging Inc
06.1990 - 08.1997
Maintenance Technician
Indian Country Inc
High School Diploma -
Blue Ridge High School
No Degree - EPA 608 Universal Certification
Rood Supply
No Degree - NORA Bronze & Silver Oil Certification
Pennsylvania Petroleum Association