Gordon Ritter
Goddard,KS
Summary
Over 30 years of experience in Management and Quality within the Aerospace industry. Held key roles such as Division Manager, Quality Manager, Engineering Manager, and Account Manager. Extensive background in diverse job functions. Known for being resourceful and attentive to the needs of internal and external stakeholders, ensuring seamless collaboration and successful outcomes.
Overview
23
23
years of professional experience
Work History
Account Manager
Bodycote Thermal Processing Inc.
08.2017 - 05.2025
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Pre-covid in 2 years increased new business sales by over $800k.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Also served as interim quality manager during the height of the covid-19 crisis as client contact was suspended.
Engineering Manager
Perfekta Inc. (Verus Aerospace)
04.2010 - 08.2017
- Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
- Eliminated the need for Non conformance tags on a major Business jet account. By developing a revised heat treat process with our forging supplier.
- Optimized resource allocation, effectively managing budgets and manpower for multiple simultaneous projects.
- Served as Quality Manager for 2 years when we lost our Quality Manager to retirement.
- Presented progress reports to executive leadership, demonstrating success in meeting project milestones on time and within budget constraints.
Division Manager
Metal Improvement
12.2001 - 04.2010
- Metal Improvement Division Manager – for the 3 Wichita Locations (Ida Street, McLean St, West St). Managed approximately 95 associates
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Expanded division capabilities by identifying strategic growth opportunities and pursuing relevant partnerships. We Purchased new processing equipment and revitalized our lab with new testing equipment and added Tensile testing and hot straightening as value added product lines..
- Managed complex projects from conception to completion, ensuring they were delivered on time and within budget.
- Increased sales over 30% in my tenure.
Education
Bachelor of Science - Business And Management
University of Redlands
Redlands, CASkills
- Especially adept at Reading and Interpreting Aircraft Specifications
- Customer service
- Teamwork and collaboration
- Client relations
- Trained in Temper Inspection for Aluminum and Ferrous Alloys
- Microsoft Office
Timeline
Account Manager
Bodycote Thermal Processing Inc.
08.2017 - 05.2025
Engineering Manager
Perfekta Inc. (Verus Aerospace)
04.2010 - 08.2017
Division Manager
Metal Improvement
12.2001 - 04.2010
Bachelor of Science - Business And Management
University of Redlands
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