GORGENA ABDELMESSEH
Elizabeth,NJ
Summary
Passionate and creative student with a keen eye for design, eager to contribute transformative ideas to the field of interior design. Skilled in space planning, color theory, and materials selection, I thrive in collaborative environments and cherish the opportunity to bring clients' visions to life. Excited to apply my creativity and dedication to crafting meaningful and inspiring spaces.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
SSP
03.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
Administration/Billing
St Ann Ortho Fitting
02.2022 - 03.2023
- Reviewed and processed customer invoices, ensuring accuracy of data entered into billing system.
- Maintained accurate records of customer accounts, including invoice payments and account balances.
- Prepared monthly reports to track billing performance and identify areas for improvement.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Developed efficient procedures for processing customer payments and resolving billing issues.
- Assisted with the development and implementation of new billing systems and processes.
- Checked postings and documents for correctness, accuracy and proper coding.
- Investigated and resolved issues to maintain billing accuracy.
- Trained new staff members on proper use of the company's billing system software.
- Ensured compliance with applicable laws governing electronic transactions, privacy standards.
Insurance producer
State Farm
09.2018 - 12.2021
- Conducted needs analyses for clients to determine appropriate insurance products.
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Identified potential new customers through cold-calling and networking activities.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Presented comprehensive explanations of insurance policies to clients.
- Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
- Assisted with the underwriting process by gathering necessary documents from applicants.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Performed administrative tasks such as maintaining records, filing paperwork.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Server
Hilton Garden Inn
07.2017 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
BDC Representative
Autoland
02.2016 - 10.2017
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Scheduled follow-up appointments for customers when necessary.
- Performed data entry into computer systems accurately and efficiently.
- Verified that customer accounts were up to date with all required documents.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Generated reports on sales activities as needed for management review.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Barista
Starbucks
02.2015 - 09.2017
- Greeted customers and provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista
Dunkin' Donuts
08.2014 - 02.2015
Front End Assistant; Cashier
Shoprite
07.2011
Education
AS - Criminal Justice
Union County College
01.2019
Bachelor of Fine Arts -
Kean University
Skills
- Project Management
- Organizational Skills
- Microsoft
- Adaptability
- Communication Skills
- Customer Service
- Attention To Detail
- Problem Solving
- Task Prioritization
- Multitasking
- Strategic Planning
- SketchUp
- AutoCAD
- Autodesk Revit
Languages
- English
- Arabic
Certification
- Notary Public
- Property & Casualty license
- Life insurance License
Timeline
Server
SSP
03.2023 - Current
Administration/Billing
St Ann Ortho Fitting
02.2022 - 03.2023
Insurance producer
State Farm
09.2018 - 12.2021
Server
Hilton Garden Inn
07.2017 - 03.2020
BDC Representative
Autoland
02.2016 - 10.2017
Barista
Starbucks
02.2015 - 09.2017
Barista
Dunkin' Donuts
08.2014 - 02.2015
Front End Assistant; Cashier
Shoprite
07.2011
AS - Criminal Justice
Union County College
Bachelor of Fine Arts -
Kean University
- Notary Public
- Property & Casualty license
- Life insurance License
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