GOSPEL OYENIYI
Cleveland,TX
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Security Analyst- Intern
San Jacinto Community College
08.2023 - Current
- Strengthened network security by conducting regular risk assessments and implementing appropriate countermeasures.
- Enhanced system protection by designing and deploying intrusion detection systems.
- Reduced vulnerabilities by performing thorough penetration testing on a regular basis.
- Increased organizational resilience with the development of comprehensive disaster recovery plans.
- Improved incident response times by creating and maintaining detailed incident response procedures.
- Boosted cybersecurity awareness among employees through effective training sessions and workshops.
- Streamlined threat monitoring processes for quicker identification of potential risks.
- Collaborated with IT teams to ensure seamless integration of security measures into existing infrastructure.
- Assessed vendor security during procurement processes, ensuring compliance with company policies and industry best practices.
- Maintained regulatory compliance by staying updated on relevant laws, regulations, and standards, implementing necessary changes when required.
- Conducted internal audits to identify areas of improvement within the organization''s information security program.
- Evaluated emerging technologies for potential adoption in enhancing the company''s overall security posture.
- Developed clear documentation of policies, procedures, and guidelines related to information security management within the organization.
Licensed Insurance Agent
TTEC
02.2023 - Current
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Reduced claim disputes by clearly explaining policy provisions to clients at the time of sale and during policy renewals.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Monitored industry trends to stay current on emerging risks, allowing proactive identification of potential gaps in client coverage.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Fostered strong relationships with carrier representatives to stay informed on new offerings and underwriting guidelines, improving the ability to match clients with appropriate coverage options.
- Increased agency efficiency by implementing standardized processes for policy administration, data entry, and client communication.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Upsold additional products and services after identifying customer needs and requirements.
- Exceeded corporate quotas for monthly policy sales.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Capitalized on upsell opportunities with offers of Type support and additional insurance policy options.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Licensed Insurance Agent
Sitel Work From Home
01.2021 - 02.2023
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Mentored junior staff members in sales techniques, product knowledge, and regulatory compliance to improve overall team performance.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Reduced claim disputes by clearly explaining policy provisions to clients at the time of sale and during policy renewals.
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs.
- Designed presentations and marketing materials to promote insurance products.
- Developed and implemented promotional strategies to increase customer base.
Education
Associate In Information Technology - Cybersecurity
San Jacinto College District
Pasadena, TX08.2023
Skills
- Microsoft Hyper-V Server
- Telecommunications Systems
- Regulatory Compliance
- Infrastructure Assessment
- Data Security
- Wireshark Software
- Erecting Firewalls
- Developing Security Plans
- Qualys Cloud Platform
- Deductive Reasoning Skills
- Symantec Endpoint Protection
- Best Practices Implementation
- Risk Mitigation
- Critical Thinking Skills
- Microsoft ASPNET
- Resource Allocation
- NodeJs
- Information Auditing
- Vulnerability assessment
- Security architecture
- Malware analysis
- Network security
- Audit support
- Penetration testing
- Security policy development
- Risk management
- Firewall administration
- Intrusion detection
- Cloud security
- Application security
- Data protection
- Access control
- Security awareness training
- Mobile security
- Disaster recovery
- SIEM management
- Privacy regulations
- Incident response
- Threat intelligence
- Identity management
- Compliance management
- Risk Assessment
- Security Needs Assessment
- Information Governance
- Information Protection
- Security Planning
- Insurance Coverage Review
- Quote Information
- Client Retention
- Policy Writing
Certification
Personal Lines - Property and Casualty
Comptia Security +
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Information Security Analyst- Intern
San Jacinto Community College
08.2023 - Current
Licensed Insurance Agent
TTEC
02.2023 - Current
Licensed Insurance Agent
Sitel Work From Home
01.2021 - 02.2023
Associate In Information Technology - Cybersecurity
San Jacinto College District
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