Gourab Biswas
South Amboy
Summary
With 14+ years of experience in technical analysis and software quality assurance, strong background in business requirements, software engineering, automation testing, and documenting business functions. Expert in IBM Sterling Order Management tool and Sales Force Commerce Cloud with in-depth knowledge of order life cycle testing including order placement from various channels (ecommerce, call center, and store), order routing/scheduling, inventory management, order fulfillment from DC/store, order invoicing/reconciliation, and order return/exchange.
Experienced with quality control methodologies, including manual and automated testing processes. Utilizes data-driven decision-making to enhance product quality and streamline operations. Track record of leading cross-functional teams to achieve quality assurance goals and continuous improvement.
QA professional with deep expertise in quality assurance methodologies and software testing. Strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in test planning, defect tracking, and process improvement. Highly valued for leadership qualities and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
QA Manager
Tata Consultancy Services
04.2021 - Current
- Manage couple of Scrum teams QA delivery from E2E standpoint
- Lead the automation team for E2E execution
- Lead and guide the team in creating SIT(System integration Testing) and BAT(Business Acceptance Testing) E2E test scripts in JIRA X-Ray
- Coordinate with global team members and manage deliverables
- Key contributor in Sprint Planning, Scrum meetings, Sprint Sizing, Sprint capacity planning
- Lead the planning, leading, managing the testing effort along with the risk mitigation plan and testing metrics preparation for the project stakeholders
- Self-motivated, with a strong sense of personal responsibility.
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Worked effectively in fast-paced environments.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Senior QA Lead
Tata Consultancy Services
11.2015 - 03.2021
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.
- Championed a culture of continuous improvement within the QA team through ongoing training and development opportunities.
- Enhanced team performance by providing guidance and mentorship to junior QA engineers.
- Ensured compliance with industry best practices and regulatory requirements by staying up-to-date on the latest trends in software quality assurance.
- Identified areas for improvement in the QA process, leading to increased efficiency and reduced turnaround time for bug fixes.
- Implemented continuous integration processes, reducing time spent on repetitive tasks and allowing for faster defect detection.
- Reduced software defects by conducting thorough manual and automated testing on a regular basis.
- Developed custom test cases and scripts, resulting in more accurate identification of software issues.
- Maintained detailed documentation of test results, enabling easy tracking of progress towards quality goals.
- Led successful adoption of Agile methodologies within the QA team, improving collaboration between departments.
- Improved product quality by implementing comprehensive test strategies and plans for various software applications.
- Conducted root cause analysis on recurring issues, leading to long-term solutions and improved software stability.
- Provided valuable feedback to developers, facilitating quicker resolution of identified defects.
- Streamlined communication channels between QA analysts and developers, expediting issue resolution times significantly.
- Effectively communicated with stakeholders at all levels to ensure alignment on project requirements and expectations.
- Fostered an environment that encouraged innovation within the QA team, resulting in enhanced procedures that improved overall efficiencies.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
QA Analyst
R S Software(India) Limited
10.2010 - 11.2015
- Develop Test approach/ Test Plans
- Mapping Business Requirements to test cases
- Data analysis to ensure Business Acceptance Testing coverage
- Create and structure Test Cases in HP Quality Centre
- Sanity check of all system environments and data before involving the Business
- Execute BAT Executions when needed for certain BAT scenarios
- Liaison with other teams for BAT results for Intersystem Testing
- Analyze and present results to the Business in a way that aids their understanding
- Investigate and Resolve queries that business partners raise during the testing phases to aid prompt sign off
- Attend Review sessions for Requirements and Development deliverables and provide comments from a BAT perspective
- Skills Used: Java, XML, Windows XP/7, PL/SQL, Oracle, AJAX, POSTMAN, TDG-Test Data Generation
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
Education
B.Tech - Computer Science
West Bengal University of Technology
Kolkata06-2010
Skills
- MS SQL Server
- MYSQL
- Waterfall
- IBM Sterling OMS
- Sales Force Commerce cloud
- Sales Force Service Cloud
- TOSCA
- Quality Center
- Ascential Test Zeenyx
- MS Office
- POSTMAN
- SOAPUI
- Agile methodologies proficiency
- IBM OMS
- Test case design
- Jira
- Test case development
- Confluence
- Usability testing expertise
- SharePoint
- MySQL
- Test documentation creation
- Team building and motivation
- Test data management
- PL/SQL
- Regression testing expertise
- Quality assurance expertise
- TDG-Test Data Generation
- Test environment setup
- Manual testing proficiency
- Training and mentoring
- User acceptance testing
- API testing experience
- Project management fundamentals
- Regression testing
- Documentation and reporting
- Quality assurance metrics
- Collaboration and communication
- Defect tracking mastery
- Test strategy formulation
- Test strategy development
- Requirements analysis
- Test automation management
- Bug tracking tools
Languages
English
Full Professional
Timeline
QA Manager
Tata Consultancy Services
04.2021 - Current
Senior QA Lead
Tata Consultancy Services
11.2015 - 03.2021
QA Analyst
R S Software(India) Limited
10.2010 - 11.2015
B.Tech - Computer Science
West Bengal University of Technology
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