Gouri Pattanshetti
Chesterbrook,PA
Summary
Skilled Procurement Analyst with background in diagnosing and resolving complex technical issues while ensuring high levels of customer satisfaction. Strengths include superb analytical skills, ability to work under pressure, and commitment to improving operational efficiency. Previous role involved streamlining support processes, driving customer satisfaction improvements, and fostering team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Procurement Support Analyst
Online Instruments India Private Limited
Bangalore, India
07.2010 - 03.2012
- Provided technical support to clients via telephone and email, resolving complex issues.
- Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Delivered presentations at internal meetings outlining progress made towards achieving service level objectives.
- Collaborated closely with other departments to resolve escalated customer issues quickly.
- Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
- Responded to phone and email questions and concerns, resolving many issues daily.
- Collaborated with internal business partners to determine problem-solving strategies and maintain caller satisfaction.
Office Administration Coordinator
TE Middle School (CCRES)
08.2024 - Current
- Provide administrative support to the management team when requested.
- Serve as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Organize and maintain office filing systems, including electronic records.
- Monitor office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.
- Handle sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
Technical Formatter
Clementi & Associates
Bryn Mawr, PA
09.2023 - 08.2024
- Format documents intended for regulatory submissions in accordance with company style manual to ensure they meet requirements for electronic submissions
- Identify, obtain, compile and review regulatory documents for regulatory submissions, striving for quality submissions and expedited approvals
- Remain up-to-date with the latest changes in regulations and be able to assess and prepare amendments
- Coordinated the manual preparation of technically and scientifically complete document packages for submission to regulatory agencies
- Effectively communicate and collaborate effectively with other departments
- Perform document coordination and participate in project management activities
- Help prepare & maintain FDA regulatory documents with a team of others, as well as place them in eCTD
- Provide regulatory guidance, preparation and submission of CMC sections for IND, NDA, ANDA and supplemental filings.
Education
Bachelor of Engineering in Information Science -
Visveswaraiah Technological University
Skills
- Remote Support
- Incident Management
- Trend Analysis
- Data Collection
- Call Management
- Technical assistance
- Customer Relationship Management
- Data Compiling
- Helpdesk operations
- Support Services
Volunteer Experience
- Volunteer, Tredyffrin Public Library, Chesterbrook, PA, 03/2022, 06/2022, Instrumental in promoting the mission of the organization while assisting staff with selling books on Amazon to reduce unused inventory and free space for new books.
- Volunteer, Valley Forge Middle School, Wayne, PA, 06/2021, Responsible for assisting students with receiving their COVID-19 vaccinations by coordinating scheduling and responding to incoming inquiries.
Timeline
Office Administration Coordinator
TE Middle School (CCRES)
08.2024 - Current
Technical Formatter
Clementi & Associates
09.2023 - 08.2024
Procurement Support Analyst
Online Instruments India Private Limited
07.2010 - 03.2012
Bachelor of Engineering in Information Science -
Visveswaraiah Technological University
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