Goutham Ramesh
Houston,USA
Summary
Application-focused IT professional with 7 years of experience supporting enterprise systems, troubleshooting technical issues, and improving business workflows. Strong background in cybersecurity, compliance, and system operations, with proven ability to analyze process gaps, collaborate with cross-functional teams, and deliver user-focused solutions. Eager to apply application support and workflow optimization skills in healthcare environments to improve system efficiency and user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Lead
Infosys LTD: Autodesk
Houston, TX
01.2023 - Current
- Supported enterprise applications by identifying, analyzing, and resolving system and workflow-related issues impacting business operations in vulnerability management.
- Collaborated with cross-functional teams and vendors to troubleshoot defects and implement timely solutions
- Analyzed operational workflows to identify inefficiencies and improve system alignment with business requirements
- Designed and documented workflows, improving process clarity and reducing recurring issues
- Provided user support and knowledge transfer sessions to improve adoption and system usage
- Conducted root cause analysis on system issues and implemented corrective actions to prevent recurrence
- Automated reporting processes to improve efficiency and visibility into system performance
Security Engineer
Infosys LTD Client: Broadcom, Waters
Bridgewater, NJ
09.2020 - 01.2023
- Collaborated with stakeholders to align system functionality with business and operational requirements
- Supported multiple applications and environments, ensuring consistent performance and availability
- Improved workflows by identifying gaps and optimizing processes through automation and system tuning
- Provided technical support and guidance to users, simplifying complex issues into actionable steps
- Assisted in reporting and documentation to support operational transparency and decision-making
- Led vulnerability management (VM) operations, including identification, prioritization, and remediation, using tools such as Orca, Qualys, and TwistLock.
- Conducted proactive monitoring, triage, and mitigation of security vulnerabilities to safeguard organizational assets.
- Researched emerging threats, assessed security risks, and evaluated vulnerabilities with potential business impact.
- Coordinated incident response by raising issues with relevant teams, gathering information, and escalating cases for resolution.
- Identified technology risks affecting business operations, recommended resolutions, and performed root cause analysis.
- Collaborated on FedRAMP audits and ensured adherence to regulatory compliance standards.
- Designed and documented VM workflows, managed exceptions, provided evidence support, maintained process documentation, including creating and updating wiki pages.
- Delivered team knowledge transfers (KTs) to enhance organizational alignment with security policies and processes.
- Automated VM reporting using scripts to streamline the identification and remediation of critical vulnerabilities.
Network Security Engineer
Ericsson
Waltham, MA
03.2018 - 01.2020
- Analyzed system and network issues, prioritizing resolution based on business impact and operational risk
- Supported system migrations and infrastructure changes, ensuring minimal disruption to operations
- Documented incidents, workflows, and resolutions to improve team knowledge and future response
- Collaborated with cross-functional teams and external auditors to align systems with compliance requirements
- Identified process and system inefficiencies and recommended improvements
- Analyzed vulnerability reports and prioritized remediation efforts based on risk metrics to align with organizational security goals.
- Contributed to a Cisco-to-Juniper migration project, ensuring seamless transitions and minimal operational disruptions.
- Configured and maintained switching, routing, and firewall solutions to optimize network security and performance.
- Analyzed network flow data, security alerts, log files, and packet captures to identify and mitigate malicious activity.
- Demonstrated expertise in multiple operating systems, including Linux, Windows, and macOS, ensuring versatile operational support.
- Collaborated with third-party auditors for PCI DSS, SOC, and ISO 27001 compliance audits, helping organizations achieve critical compliance certifications.
- Gained familiarity with frameworks such as HIPAA and NIST 800-32, ensuring alignment with industry standards and best practices.
Education
PhD - Business Administration
University of Cumberlands
05-2027
MS - Computer Information Systems
Florida Institute of Technology
12-2017
BTech - Electrical and Electronics Engineering
R.M.D Engineering College
12-2014
Skills
- Application Support & Troubleshooting
- Business & Workflow Analysis
- User Training & Documentation
- Incident & Issue Management
- Cross-Functional Collaboration
- Process Improvement & Optimization
- SIEM Tools (Splunk & QRadar)
- Cloud Platforms (AWS, Azure)
- Vulnerability & Risk Management
- Compliance (PCI, SOC, FedRAMP, NIST)
Certification
Security + and Certified Ethical Hacker
Timeline
Tech Lead
Infosys LTD: Autodesk
01.2023 - Current
Security Engineer
Infosys LTD Client: Broadcom, Waters
09.2020 - 01.2023
Network Security Engineer
Ericsson
03.2018 - 01.2020
PhD - Business Administration
University of Cumberlands
MS - Computer Information Systems
Florida Institute of Technology
BTech - Electrical and Electronics Engineering
R.M.D Engineering College