Summary
Overview
Work History
Education
Skills
Personal Information
Extra Curriculars And Achievements
Timeline
Generic

GOUTHAM S. GOPAN

Bangalore,India

Summary

Dynamic Client Support Executive with one year of experience in leading high-performing teams and enhancing client satisfaction in the healthcare sector. Expertise in data-driven decision-making and effective communication has resulted in significant improvements in service delivery and operational efficiency. Proven ability to manage international client relationships and resolve inquiries promptly, fostering a culture of excellence and collaboration. Committed to leveraging analytical skills and leadership capabilities to drive operational success in a challenging environment.

Overview

1
1
year of professional experience

Work History

Client Support Executive

Teleradiology Solutions
01.2024 - 01.2025
  • Led a high-performing support team: handling 50+ daily inbound calls, ensuring 99% client support and satisfaction by effectively addressing inquires, resolving issues, and coordinating with technical teams for complex health cases for Teleradiology Solutions, Worked in US hours to manage US healthcare providers and hospitals to ensure seamless support
  • Drove data-driven decision-making by conducting in-depth data analysis in Excel, identifying key trends, and presenting insights through complex Powerpoint Presentation for the clients and leadership, increasing 33% more client support in a day
  • Provided leadership and mentorship to the new trainees

Support - Intern

Teleradiology Solutions
11.2023 - 01.2024
  • Managed international clients: As intern supported the team with managing clients throughout FY 2023-24 with a courteous and professional demeanor, achieving 98% customer satisfaction and maintaining an average response time of under 2 minutes for US Healthcare Professionals
  • Resolved 95% of customer inquires: on the first contact using active listening and problem-solving skills, while collaborating with cross-functional teams to escalate issues, reducing resolution time by 30%

Education

B.Com -

St.Vincent Palloti College
01.2024

Skills

  • Customer Service
  • Microsoft PowerPoint
  • Microsoft Excel
  • Communication Skills

Personal Information

Title: Operations Executive

Extra Curriculars And Achievements

Football, Led and won C Division Football League for ITI Colony FC., Participated in various Football competitions at district-level.

Timeline

Client Support Executive

Teleradiology Solutions
01.2024 - 01.2025

Support - Intern

Teleradiology Solutions
11.2023 - 01.2024

B.Com -

St.Vincent Palloti College

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GOUTHAM S. GOPAN