Goutham tatineni
Milwaukee,WI
Summary
Seasoned Salesforce Technical Lead with nearly 15 years of experience in CRM strategy, enterprise system implementation, and leadership. Expert in designing and executing Salesforce solutions that align with organizational goals and deliver measurable business value. Proven track record in managing cross-functional teams, optimizing business processes, and driving customer-centric transformation. Seeking to leverage deep technical knowledge and strategic vision to lead CRM programs and strategy at Komatsu. Experienced IT professional prepared for leadership roles in technology management, with a background in overseeing complex IT projects and driving technological advancements. Strong team collaboration and results-driven performance in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Lead Analyst
Komatsu Mining Corp
11.2021 - Current
- Lead the CRM AMS team to support the day to day operations.
- Lead multiple Salesforce large scale projects from end to end.
- Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
- Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
- Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Managed project scope, schedule, status and documentation.
Senior Information Technology System Analyst
Clarios
10.2019 - 10.2021
- Stepped outside of my comfort zone to build an AP invoice processing solution for the company.
- Lead OCR and AP Invoice posting project to build a complete solution using KOFAX and SAP ECC. This initiative helped Company fiance to establish a robust invoice processing solution.
- Supported Salesforce Day to Day operations.
Salesforce Technical Lead
Standav Corp [ Client : Johnson Controls&Manpower]
06.2013 - 10.2019
- Spearheaded a team to deliver Global Ordering platform on Salesforce Experience Cloud [ Communities]
- Was the primary and only Technical resource for the complete Salesforce platform and Managed Sales Cloud, Service Cloud, Marketing , CPQ , Field Service and Experience Cloud
- Led a team of developers and vendors to successfully deliver high-quality software projects on time and within budget constraints across multiple salesforce clouds.
- Manage multi-million-dollar CRM budgets, ensuring projects are delivered on time and within scope
- .Develop and implement CRM roadmaps, ensuring scalability and alignment with organizational priorities
- Partner with executive leadership to define KPIs and deliver analytics-driven insights, supporting data-driven decision-making
Salesforce Administrator/Developer
PyCube [ Client: Manpower Group]
10.2011 - 05.2013
- End to End Salesforce Implementation.
- Supported organizational growth by configuring scalable solutions within Salesforce and providing guidance on best practices for future expansion.
- Boosted user adoption rates by developing coherent training materials and conducting personalized training sessions.
- Enhanced data-driven decision-making by establishing centralized Salesforce data management system that provided real-time insights into sales trends.
Education
Master of Science - Computer Science
University of Houston, Clearlake
Houston, TX04-2011
Skills
- Sales Cloud ,Service Cloud ,Experience Cloud
- Data Management
- Process Improvement
- Training and mentoring
- Technical and System architecture
- Solution optimization
- Improving processes
- Software development lifecycle
Core Competencies
• CRM Program Management & Strategy
• Salesforce Architecture & Implementation
• Enterprise System Integration
• Business Process Optimization
• Leadership & Team Development
• Agile & Waterfall Project Management
• Stakeholder Communication & Alignment
• Data Analytics & Insights
• Customer-Centric Technology Transformation
Accomplishments
- In the past 3 years I have always exceeded the expectations that were set for me.
- Enhanced CRM : Implemented Large scale CRM projects by supervising the vendor resources and delivering cost effective and yet scalable solutions to Komatsu platform.
- Strategic Leadership: Designed a CRM roadmap for salesforce application aligning IT capabilities with business priorities and driving improved system health
- Team Development: Built and mentored a high-performing Salesforce team, leading to improved delivery timelines and innovative solutions.
- Process Optimization: Over the last 3 years Implemented several self initiates that helped the business.
Certification
- Salesforce Certified Data Architect
- Salesforce Certified Experience Cloud
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified CPQ Specialist
Timeline
Salesforce Lead Analyst
Komatsu Mining Corp
11.2021 - Current
Senior Information Technology System Analyst
Clarios
10.2019 - 10.2021
Salesforce Technical Lead
Standav Corp [ Client : Johnson Controls&Manpower]
06.2013 - 10.2019
Salesforce Administrator/Developer
PyCube [ Client: Manpower Group]
10.2011 - 05.2013
- Salesforce Certified Data Architect
- Salesforce Certified Experience Cloud
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified CPQ Specialist
Master of Science - Computer Science
University of Houston, Clearlake
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