Goutham Mettu
Sacramento,CA
Summary
Resourceful Account Manager with exceptional abilities in overseeing clients, resolving issues, and building strong relationships. Expertise in maximizing repeat business opportunities and expanding the client base through proven prospecting techniques. Deep understanding of the sales cycle and strong collaborative skills leading to consistently achieving optimum outcomes.
Overview
7
7
years of professional experience
Work History
Accounts and Sales Executive
OneHubPOS
01.2024 - Current
- Led efforts in identifying potential partnership opportunities with complementary service providers; cultivated mutually beneficial relationships that ultimately helped drive increased revenue for all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Stores & Inventory Procurement Manager
Mylapore Cloud Kitchens INC
06.2020 - 12.2023
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Carefully interviewed, selected, trained, and supervised staff.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
Hotel Front Desk Agent
Ameristar Casino Resort Spa
08.2019 - 08.2020
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Oversaw front desk operations, welcoming guests, managing check-ins/check-outs, and delivering exceptional customer service for reservations and special requests.
- Handled guest inquiries and complaints with professionalism while efficiently managing phone communications and directing calls to maintain operational flow.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Hotel Front Desk Agent
Taj Banjara
02.2018 - 02.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Resolved service-related problems and documented actions in system.
Education
Bachelor of Hospitality Management -
08-2018
- Ranked in Top 90% of class
- Study Abroad: United States, Exchange Visitor-J1
- Capstone Project: Event management in Hospitality,
Research Focus: Investigate the logistics, planning, and execution of large-scale events like conferences, weddings, or festivals within the hospitality industry.
Project: Plan and organize a hypothetical or real event for a hospitality venue, detailing logistics, budgeting, and guest experience.
- Extracurricular Activities: Internships in Hotels
Skills
- Account management
- Customer relationship management
- Contract negotiation
- Inventory management
- Problem solving
- Effective communication
- Client retention
- Upselling techniques
- Decision-making
- Relationship building
- Product knowledge
- Quality assurance
- Project management
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leaveTimeline
Accounts and Sales Executive - OneHubPOS
01.2024 - Current
Stores & Inventory Procurement Manager - Mylapore Cloud Kitchens INC
06.2020 - 12.2023
Hotel Front Desk Agent - Ameristar Casino Resort Spa
08.2019 - 08.2020
Hotel Front Desk Agent - Taj Banjara
02.2018 - 02.2019
Osmania University - Bachelor of Hospitality Management,