Gov Phetra
Riverview
Summary
Dynamic Shift Leader with a proven track record in team leadership and customer service excellence. Skilled in cash handling and conflict resolution, I implemented process improvements that enhanced kitchen efficiency, significantly reducing service times while fostering a positive team environment. Committed to maintaining high standards of quality and safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Leader
Chicken Salad Chick
07.2024 - 11.2025
- Trained and mentored team members on food preparation techniques and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced kitchen efficiency and reduced service times.
- Supervised daily operations to ensure adherence to quality and safety standards.
- Conducted shift meetings to communicate goals, expectations, and performance feedback to staff.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Collaborated with management on scheduling to optimize labor costs without sacrificing service quality.
- Monitored compliance with health regulations, ensuring a clean and safe dining environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Assistant Manager
Corralitos Steak House
07.2022 - 06.2024
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on best practices and operational procedures.
- Assisted in inventory management, optimizing stock levels and reducing waste.
- Developed staff schedules to align with peak business hours, enhancing efficiency.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Supported management in strategic planning initiatives to enhance overall restaurant performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Barista
Starbucks
11.2021 - 11.2023
- Prepared and served high-quality beverages according to standardized recipes.
- Operated espresso machines and brewing equipment efficiently.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service, ensuring positive experiences for all patrons.
- Monitored inventory levels, notifying management of supply needs to prevent shortages.
- Handled cash transactions accurately while adhering to store policies and procedures.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
Prep Cook
Razoos Cajun Cafe
05.2021 - 10.2021
- Prepared ingredients according to recipes and specifications for efficient kitchen workflow.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Operated kitchen equipment safely, ensuring proper use and maintenance protocols were followed.
- Adapted quickly to changing priorities in fast-paced environment while maintaining high standards of quality.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Ensured consistent food quality by strictly following recipes and presentation standards.
- Minimized cross-contamination risks by diligently organizing food storage and prep areas.
- Supported waste reduction initiatives, creatively repurposing leftover ingredients.
Server
Applebee's Grill + Bar
02.2011 - 08.2011
- Delivered exceptional customer service in high-volume restaurant environment.
- Assisted guests with menu selections and dietary preferences to enhance dining experience.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed orders accurately using point-of-sale system, reducing wait times for customers.
- Managed cash handling procedures, ensuring accuracy during transactions and end-of-shift reconciliation.
- Resolved guest complaints promptly, improving overall satisfaction ratings within the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
High School Diploma - GED
Upper Darby High School
Upper Darby, PASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team supervision
- Conflict resolution
- Staff education and training
- POS system operation
- Safety processes and procedures
- Sales and upselling
- Policy enforcement
- Professional appearance
- Shift scheduling
- Employee scheduling
- Employee attendance monitoring
Certification
Servsafe Certified
TABC Certified
Timeline
Shift Leader
Chicken Salad Chick
07.2024 - 11.2025
Assistant Manager
Corralitos Steak House
07.2022 - 06.2024
Barista
Starbucks
11.2021 - 11.2023
Prep Cook
Razoos Cajun Cafe
05.2021 - 10.2021
Server
Applebee's Grill + Bar
02.2011 - 08.2011
High School Diploma - GED
Upper Darby High School