Summary
Overview
Work History
Education
Skills
Timeline
Generic

Govans Bravo

North Las Vegas,NV

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Jack in the Box
11.2023 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Launched quality assurance practices for each phase of development
  • Mentored team members to enhance professional development and accountability in workplace.

Reservations Manager

U-Haul
08.2022 - 11.2023
  • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
  • Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
  • Resolved various issues and discrepancies for customers.
  • Generated and reported performance metrics to management to inform decision-making
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions


  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

BDC Representative

Kia Motors
01.2019 - 08.2022
  • Set appointments.
  • Identified and executed appropriate strategies for business success.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Utilized consultative selling skills to identify key trends.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed, maintained and utilized diverse client base.
  • Presented professional image consistent with company's brand values.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

GED -

Mojave High School
North Las Vegas, NV
06.2006

Skills

  • Task Delegation
  • Product and service knowledge
  • Employee Performance Evaluations
  • Business Development
  • Staff Supervision
  • Workload Management
  • Sales Growth
  • Staff Development

Timeline

Assistant Manager

Jack in the Box
11.2023 - Current

Reservations Manager

U-Haul
08.2022 - 11.2023

BDC Representative

Kia Motors
01.2019 - 08.2022

GED -

Mojave High School

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Govans Bravo