Gowdam Venkatachalam

• Team Leadership & Operations: Led a team of five engineers, managing on-call rotations, holiday coverage, and workload distribution to ensure continuous support. Allocated resources efficiently and fostered a collaborative work environment.
  
  Incident & Risk Management: Led incident response efforts, conducted post-incident reviews, and implemented preventive measures to enhance system reliability. Ensured adherence to change and incident management processes while acting as Tech Risk Officer to maintain risk scores.
  
  Infrastructure Maintenance & BCP: Oversaw weekend and infrastructure maintenance to minimize business disruptions. Conducted quarterly Business Continuity Planning (BCP) drills to validate system resilience.
  
  Security & Compliance: Implemented security best practices to harden systems against cyber threats and vulnerabilities. Ensured compliance with industry standards and regulatory requirements.
  
  Cloud & Observability: Integrated AWS CloudWatch metrics with Datadog for real-time monitoring. Resolved technical risk vulnerabilities in AMI images and optimized AWS costs through performance analysis and efficiency improvements.
  
  Monitoring & Performance Optimization: Developed robust monitoring solutions to track system performance, detect anomalies, and proactively address potential issues. Identified performance bottlenecks and collaborated with development teams to optimize code and database queries.
  
  Automation & Tooling: Spearheaded the development of Python automation scripts and tools to streamline deployment, configuration, and monitoring processes. Utilized configuration management tools to ensure consistency across infrastructure and reduce manual workload.
  
  Process Improvement: Continuously evaluated and improved support workflows, establishing KPIs to measure efficiency and enhance user satisfaction.
  
  Market Data & Platform Engineering: Worked with third-party vendors to onboard market data for research and analytics. Designed and implemented scalable platforms to deliver data to business users.
  
  Documentation & Knowledge Sharing: Maintained detailed system documentation, shared best practices, and provided training sessions to enhance team expertise.

Global Support & Services: Provided application and systems support across various business functions, including Risk, Equities, Futures & Options, Prime Services, Derivatives, FX Rates, and Securitized Products, for regions like EMEA, US, Japan, AEJ, and emerging markets (India, Brazil, China).

Incident & Issue Management: Acted as the first point of contact for support queries, managing the incident process to ensure issues are recorded, tracked, and resolved efficiently.

Service Monitoring & Troubleshooting: Monitored service availability, performance, and stability, proactively identifying and addressing service trends and discrepancies, including live pricing, risk, and P&L issues.

Collaboration & Communication: Worked closely with business users, application development teams, and infrastructure teams to resolve complex issues and ensure smooth service delivery.

Documentation & Knowledge Sharing: Documented workarounds and standard operating procedures for tasks like user setup, new book/client additions, and code rollouts.

Process & Compliance: Maintained ITIL Service Management processes, ensuring adherence to procedures and continuously improving service delivery.

• Production Support & Troubleshooting: Monitor and resolve live production system issues, support batch operations, and troubleshoot user queries using cloud tools like AWS, Datadog, and Splunk.
  
  Full Stack & Application Support: Provide support for applications used in research publishing and business reporting, and perform code rollouts for development changes.
  
  Incident Management: Manage incident processes, track issues, and ensure timely resolution while maintaining customer communication and expectations.
  
  System Maintenance & Health Checks: Perform health checks on applications and infrastructure, assist in system upgrades, and handle UNIX system management and scripting for troubleshooting.
  
  Documentation & Reporting: Document technical processes in run books and the Knowledge Base, and use JIRA to manage ticket status and ensure SLA compliance.

• Provide level 1 and level 2 support for Financial risk applications (Credit Risk, Liquidity risk, Market risk, Collateral Management) globally
• Generating Credit reports for users and ensure CACHE instances are healthy
• Monitor/Ensure Trading Autosys batches are completing on time
• Prepare documentation for weekend checkouts
• Perform BCP exercise for most critical applications
• Troubleshot issues reported by Business Users and provided status updates on issues that required level 3 escalation
• Handle problem and incident management procedures by involving the appropriate development teams while updating end users on incident progress
• Update and maintain monitoring for in-house applications to verify system health at a glance
• Update and maintain documentation on in-house application issues and additional tasks

• Package InstallShield applications to UBS standard MSI software
• Perform testing, software enhancement and deployment of software on UBS user machines
• Involved in troubleshooting of the applications
• Creating and maintaining various reports for the issues pertaining to different applications included in our project on a daily, weekly and monthly basis