Gowri Sridevi Murugayan
Englewood,USA
Summary
Innovative and results-driven QA leader with 20+ years of experience overseeing enterprise-level quality strategies and scalable test automation frameworks across fast-paced tech environments. Proven ability to lead cross-functional teams, integrate QA into DevOps pipelines, and drive improvements in compliance, test coverage and product reliability. Proven success in building high-performing global QA teams, optimizing testing frameworks and leading digital transformation across Agile and DevOps environments.
Experienced with quality assurance processes and continuous improvement strategies. Utilizes leadership skills to inspire and guide teams towards achieving operational excellence. Track record of implementing effective quality control measures and driving impactful process enhancements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Quality Engineering
ASRC Federal Cyber LLC
02.2022 - Current
- Technology and tools used: Jira, Test Rail, SwaggerUI, ReadyAPI, Jenkins, Python, Java, SQL developer, Selenium, Junit, JMeter, Power BI
- Strengthened organizational QMS aligned with ISO 9001:2015 to ensure compliance, consistency, and continuous quality improvement.
- Established quality standards, verification protocols, and acceptance criteria for materials, components, data integrity, and system performance.
- Led quality audits and inspections; conducted RCA and drove corrective/preventive actions (CAPA) to eliminate recurring defects.
- Utilized fishbone, 5-Whys, Pareto and other root cause tools to analyze failures and prevent systemic quality issues.
- Defined and monitored KPIs (defect rates, cycle time, rework, conformance, supplier quality), generating executive-level reporting.
- Implemented supplier quality management processes including qualification criteria, compliance evaluation, and certification of conformance.
- Collaborated across engineering, manufacturing, procurement, and operations to drive incoming inspection, non-conformance handling, and quality assurance.
- Promoted Lean, Six Sigma, and TQM principles; trained teams on quality practices, CAPA discipline, and process ownership.
- Conducted quality risk assessments and supported mitigation strategies to ensure safety, reliability, and operational readiness.
- Oversaw test methodology, verification processes, traceability, and controlled documentation.
- Managed configuration control, revision standards, and document governance for quality procedures and artifacts.
- Drove cross-functional workflow improvements to streamline processes and strengthen internal supplier–customer interfaces.
Data and Test Manager
ASRC Federal Cyber LLC
07.2020 - 02.2022
- Technology and tools used: Jira, Kanban,SwaggerUI, ReadyAPI, Jenkins, Python, Java, SQL developer, Selenium, Junit, JMeter, Power BI
- Implemented enterprise Test Data Management strategies, increasing data accuracy by 30% and reducing test execution time by 40%.
- Built automated test-data pipelines to enable consistent, on-demand data provisioning for cross-functional teams.
- Built API, UI and Integration test suites for Saas Platform.
- Developed data governance policies ensuring compliance, secure handling, and masking of sensitive information (RedGate SQL Data Mask).
- Collaborated with business, engineering, architecture, and automation teams to align test data needs, automation priorities, and quality outcomes.
- Defined enterprise-wide test strategies and supported CI/CD-based test data automation and environment refresh cycles.
- Developed end-to-end testing frameworks for products with multi-layer complex technology stacks.
- Managed requirements, change management, and defect tracking; enforced code quality gates and best practices.
- Provided technical leadership and mentoring; served as Test Community of Practice leader promoting data-driven testing excellence.
- Introduced processes, tools, and standards to optimize test engineering efficiency and ensure proper use of test data assets.
- Supported recruitment, team growth, and talent development while building strong stakeholder relationships.
QA Program Manager
Nordstrom Card Services
11.2016 - 06.2020
- Technology and tools used: Jira, Visio, Spec flow, Twilio, Visual Studio, IVR, Selenium, GIT, Jenkins, SQL developer, postman, Docker, Kubernetes, AWS
- Developed and increased team performance and collaboration across organizations.
- Set the strategic direction for SQA and Release Management.
- Participated in the planning and execution of functionality implementation for IVR, Websites, and Texting an initiative to modernize nearly every software system in Development, Testing, Production, and its deployments.
- Staffed and managed the SQA Team members that supported various PODs working on multiple high traffic web sites, mobile web sites, FD data systems, data analysis, data operations, and administrative tools.
- Designed and Architected test automation framework from scratch.
- Implemented Load testing, Test automation, Selenium, and other SQA tools to support company strategies.
- Oversee and direct the development of new test frameworks and applications to ensure the implementation of manual and automated test solutions.
- Developed scripts for automating functionality for Nordstrom Website and card holder applications.
- Mitigate risk and escalate to leadership as appropriate.
- Implemented Test Automation to a 75% regression test coverage level.
- Reduced production Sev1’s by 95%, increased Scrum team productivity by 50
- Transitioned Development and QA organization to Scrum.
- Drive project delivery of complex, multi-million-dollar IT initiatives.
- Provide time estimates, technical recommendations and proposed test solutions based on technical and business requirements.
- Work with stakeholders and project teams creating, tracking, and executing project plans to schedules.
- Ensure successful delivery of projects using excellent coordination and communication skills.
- Coordinated work with Dev Ops, Dev and Project management teams and supervising pager duty.
Sr Software Engineer in Test
Level 3 Communications
07.2015 - 10.2016
- Technology and tools used: Selenium, JMeter, Salesforce, SQL developer, Jira, Jenkins, WebRTC, SIP/RTP, Postman
- Provided expert technical direction at a project level.
- Responsible for planning, developing, and executing tests for complex systems and equipment.
- Collaborated with various teams across IT to identify the impacts of test requirements and improve the overall quality of the final deliverables.
- As a technical expert, I was partnered with business and technical groups to anticipate the effects of testing and to bring timely resolution to critical issues.
- Hired, mentored and scaled QA teams, performing comprehensive QA Planning, coordination and task assignment.
Lead Software Quality Assurance Engineer
SRS Acquiom
07.2014 - 07.2015
- Technology and tools used: Selenium, JMeter, Net Suite, Jira, Eclipse, Postman, Rally and Saucelabs
- Source of communication across team on discussing the UI design and feature implementation.
- Execution of Test cases for the application called Clearing House and defect tracking on NetSuite.
- Reporting issues in Jira and escalating them based on priorities and technical issues.
- Synching up with Operations team and customer support to deal with daily issues across NetSuite, ClearingHouse and Comport portals.
- Participating in daily scrums and providing feedback on the data integrity issues.
- Execution of load testing with JMeter hooking with selenium scripts.
- Organizing and executing automation test Suite from Sauce Labs and reporting and escalating priorities.
- Scripting using Java and Selenium for driving the automation, maintaining the scripts in Sauce Labs.
- Prioritizing and escalating defects backlog grooming and reporting them across team and in Rally.
- Mentored and assisted junior Engineers in automating modules in the application.
Software Quality Assurance Engineer
Photobucket
03.2012 - 06.2014
- Technology and tools used: Agile, Rally, Mercurial, Pivotal Tracker, Postman, PHP, Fitnesse, Watir
- Creation of Test cases, Test Plans, modification, and maintenance in Agile tool Rally
- Execution of Test cases, checking logs, logging defects in Rally for appropriate teams
- Tracking defects and prioritizing defects for the sprints.
- Tested Web, mobile, handheld devices, and Apps.
- Perform regression testing in different environments for the releases.
- Smoke server regression and deploy code for every release.
- Participation in daily scrums and discuss project velocity.
- Provide input to the design team regarding software functionality & possible architecture design flaws
- Escalate high priority defect issues & comply with proper procedures.
- Synching up with Customer support team regarding software functionality and expected behavior.
- Creation of Automated test for service level testing and identifying issues based on json responses.
- Execution of acceptance, functional, regression test suites using Fitnesse.
- Coordination across different departments to help formulate Test Plan & scope of testing.
Test Automation Engineer
Group Systems
11.2011 - 02.2012
- Technology and tools used: Java, Selenium web driver, Selenium Grid, Test Rail, Jira, Eclipse, Postman
- Identified ideal Automation scenarios for the Application.
- Developed Test Automation framework
- Created Test cases and Test suites for the Collaboration software called Thinktank in Test Rail.
- Created Test Plan and performed test runs on various browsers and its versions.
- Developed automated scripts using Java, Selenium and executed them to test Think-tank application.
- Handling responsibilities of identifying and troubleshooting software and automation issues
- Involved in all three phases of automating the test cases namely encapsulation, writing scripts and test runs.
- Developed and implemented manual and automated test management processes and reported issues in Jira.
Test Engineer
Thomson Reuters
11.2010 - 11.2011
- Technology used: PL/SQL, SQL, IBM Rational Robot, Bugzilla, SQA Basic
- Created and executed SQL queries to fetch data from Oracle database server to validate and compare expected results with those obtained.
- I identified various functionality and performance issues in front end and backend.
- Developed Automated scripts using IBM Rational Robot.
- Created Shell scripts, ran the scripts and reviewed the Test Results in Test Manager
- Extensively worked on Rational Clear Quest defect tracking system and creation of queries
- Used SQL queries to extract data from the target tables to prove the data mapping
- Coordinate defect validation with test team and assist development team in recreating defects.
- Used Rational Robot for recording, debugging, and playing back techniques.
- Used verification points and waits states to ensure test scripts reliability and validity.
- Performed functional and regression testing using Rational Robot test scripts.
- Used the test log and verification point comparators to investigate and analyze test results.
- Used SQA Basic to edit test scripts to extend their functionality and reduce maintenance.
- Used Rational Test manager to create Data pools, a test dataset to supply different data values
Software Engineer
University of Colorado
12.2010 - 04.2011
- University of Colorado, Denver
- Technology used: Java, OCAP SDK, OCAPRI, Cygwin, DLNA, UPnP
- A client-side application that plays Audio and Video retrieved from the Digital media server was developed.
- Researched on OCAP software architecture and its components.
- Researched on Network and DLNA implementation in OCAP stack.
- Developed Java application for DMS (Digital Media Server), which publishes A/V, content on the home networking using RI simulator device.
- Debugged and fixed network issues in the OCAP stack.
- Demonstrated Digital Media server and digital media player in home networking environment (local area network) using RI simulator and other DLNA devices.
Software Engineer
University of Colorado Denver
06.2010 - 09.2010
- Technology used: Java, SQLite, Android SDK, AOSP CTS/VTS
- A Medical application called “Medidroid” for the Android Phone was developed. This helps users to keep track of the medications that they are taking and reminds them periodically to take required medications by sending notifications.
- Designed and created profiles, various tabs, icons, and various notifications to be sent to the user.
- Designed and populated the SQLite database, XML layouts and drug lookup classes.
- The existing Android APIs were used, and custom designed for these application requirements.
Software Engineer
University of Colorado
01.2010 - 04.2010
- University of Colorado, Denver
- Technology used: Java, OOD Concepts, Design patterns
- This Application was designed to enable the user to view and browse the picture and video taken in the Mobile phone though the STB so that they can make use of big screen TV in no additional work. Similarly, user can browse, and play songs available on the mobile phone so that he makes use of speakers sound environment. Users mainly get caller id display, SMS display and EAS (Emergency alert system) display like hurricane, flood, tornado, earthquake etc., in watching TV environment.
- Designed an Object-oriented framework, which is used to access the mobile phone features and data on the Set Top Boxes (STB).
- Design Patterns like Observer Design Pattern and Façade design pattern were used to implement this.
- Utilizing UML diagrams the overall complexity was reduced and various Use cases were written.
- This Application was targeted to consumer Electronics and mainly STB users.
Software Engineer
University of Colorado Denver
08.2009 - 12.2009
- University of Colorado, Denver
- Technology used: .Net, Visual studio 2008, HTML, AJAX
- This Application was aimed to allow users to search for products, view details, video of the products, check availability in the nearest store, add products to the cart.
- Various Web 2.0 technologies were used in designing this application.
- Bing map APIs, Live chat APIs and Embedded YouTube Video Player were used. These modules were integrated in the application.
- Based on the query, proper xml data file is received from the Google’s YouTube server.
Programmer
Eloise Technologies, Pondicherry, India
01.2006 - 04.2008
- Technology used: JavaScript, JSP, Servlets, JDBC, EJB
- Understanding the business requirements, developed Web Application
- Developed Web components using JSP, Servlets, and JDBC.
- Developed Stateless Session EJBs to accommodate the business logic as per the business requirement.
- Applied J2EE design patterns like Business Delegate, Service Locator, Value Objects, DAO, Singleton etc.
- Deployed and tested the application using Web logic application server.
- Using java scripts did client-side validation.
- Writing SQL queries to fetch the business data-using Oracle as database.
- Log4j used for logging the application log of the running system to trace the errors and certain automated routine functions.
- VSS was used as a configuration management tool.
- Assisted coworkers in leveraging table-based experience toward CSS-based layouts.
- Customized client-side form validation to allow drop-in implementation.
- Constructed CSS-based layouts while maintaining accessibility for users with disabilities.
Quality Engineer
Newgen Imaging Systems, Chennai, India.
06.2004 - 08.2005
- Technology used: MS SQL, Java
- Tools: Bugzilla
- Requirement analysis, design, development, testing and deployment of a web application for maintaining the daily work schedule of all the associates.
- Report generation for the various modules involved.
- Enhancement and maintenance of the three-tier architecture.
- Developed Test cases for 300 e-publishing projects.
- Designed Test plans; Created Test Cases and Test Scenarios.
- Performed various tests like System, Acceptance, Regression, Stress, Performance, Load, Functionality, Front end, and Back end.
- Expertise in generating Test results and generating tasks list using Bug tracking tools like Bugzilla.
- Involved in documenting using Object oriented design analysis and Test methods.
Software Quality Controller
Integra Software services, Pondicherry, India.
06.2002 - 05.2004
- Technology used: Oracle, PL/SQL, XML, Java
- Tools: Quick Test Pro, Quality center
- For various e-publishing software products
- Developed automated scripts using Quick Test Pro.
- Formatted data sheets for successful Quick Test Pro execution and XML verifications.
- Created and executed SQL queries to fetch data from Oracle database server to validate and compare expected results with those obtained.
- I identified various functionality and performance issues including deadlock conditions, database connectivity problems and system crashes under load.
Education
Masters - Computer Science and Engineering
University of Colorado
Denver, Colorado12.2011
Bachelors - Electronics and Communication Engineering
University of Madras
Pondicherry, India05.2002
Advanced Internet Power Programming - undefined
Pentasoft
Pondicherry, India05.2001
Skills
- Quality Engineering Leadership
- QA Strategy & Roadmap Development
- Test Data Management & Governance
- SDLC & Agile & Scrum Methodologies
- Compliance and Risk Management
- API, Load & Performance testing
- Corrective and preventive actions
- Control plan development
- Documentation review
- Quality assurance management
- Quality metrics monitoring
- ISO 9001
- Six sigma methodologies
- Cross-functional team leadership
- Quality improvement plans
- Risk management
- Root-cause analysis
- Test plan development
- SOP development
- ISO 9000 standards
- Lean six sigma
- AI Integration
Certification
- Prosci certified Change Practitioner
- Project Management Professional Program: Attained 35 PDUs from a PMI registered institute
- Certified AWS Cloud Practitioner
- Certified Tester foundation level 4.0 techniques
- SAFe certified for Project management, product management, DevOps and Teams
Timeline
Director of Quality Engineering
ASRC Federal Cyber LLC
02.2022 - Current
Data and Test Manager
ASRC Federal Cyber LLC
07.2020 - 02.2022
QA Program Manager
Nordstrom Card Services
11.2016 - 06.2020
Sr Software Engineer in Test
Level 3 Communications
07.2015 - 10.2016
Lead Software Quality Assurance Engineer
SRS Acquiom
07.2014 - 07.2015
Software Quality Assurance Engineer
Photobucket
03.2012 - 06.2014
Test Automation Engineer
Group Systems
11.2011 - 02.2012
Software Engineer
University of Colorado
12.2010 - 04.2011
Test Engineer
Thomson Reuters
11.2010 - 11.2011
Software Engineer
University of Colorado Denver
06.2010 - 09.2010
Software Engineer
University of Colorado
01.2010 - 04.2010
Software Engineer
University of Colorado Denver
08.2009 - 12.2009
Programmer
Eloise Technologies, Pondicherry, India
01.2006 - 04.2008
Quality Engineer
Newgen Imaging Systems, Chennai, India.
06.2004 - 08.2005
Software Quality Controller
Integra Software services, Pondicherry, India.
06.2002 - 05.2004
Bachelors - Electronics and Communication Engineering
University of Madras
Advanced Internet Power Programming - undefined
Pentasoft
Masters - Computer Science and Engineering
University of Colorado