Experienced Technical Support Engineer and IT Operations Specialist with 5+ years of expertise in designing, implementing, and optimizing mission-critical enterprise systems, including Backup/Recovery solutions. Proven leader in global client engagement, delivering end-to-end IT operations management and product implementation for ManageEngine OpManager across the US, Canada, Dubai, and Qatar. Adept at resolving complex technical challenges, conducting workshops and training sessions to empower end users, and aligning solutions with client workflows. Collaborative partner to sales teams, through tailored proposals and proactive account management. Recognized for achieving 95% client retention by combining technical excellence with strategic knowledge-sharing and user-centric training programs.
IT Operations and Account Management Specialist
ManageEngine Solutions
January 2018 – Present
Key Achievement: Recognized as a top performer for driving a 95% client retention rate through proactive account management and customized solutions.