Gowtham Srinivasan
Peterborough,Ontario.
Summary
Resourceful IT Technician offering 3 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments. Efficient Infrastructure Specialist skilled in strategic planning and network solution development.
Overview
4
4
years of professional experience
Work History
IT Infrastructure Specialist
HCL Technologies
Peterborough, Ontario
11.2022 - Current
- Developed strategy to define project objectives and requirements.
- Provided in-person and remote IT support for all company-wide locations.
- Implemented improvements and restructuring for applications and processes to increase efficiency.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Tracked network and telephony devices for performance and load threshold metering.
- Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Configured and implemented Cisco ASA firewalls to provide clients with comprehensive security, antivirus protection and virtual network capabilities.
Help Desk Analyst
Nordia Inc.
Peterborough, ON
08.2021 - 10.2022
- Assisted customers by troubleshooting and resolving technical problems.
- Walked customers through processes of installing software or hardware and initial program start up procedures.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Field Service Technician
Bell Canada, Inc.
Peterborough, ON
12.2020 - 08.2021
- Operated hand tools and power equipment according to corporate safety procedures.
- Trained customers on equipment after installation.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
Customer Service Associate
Giant Tiger
Peterborough, ON
01.2020 - 08.2020
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
Post Graduation Diploma - Wireless Information Networking
Sir Sandford Fleming College
Peterborough, ON.04.2020
Bachelor of Science - Electronics And Communication Engineering
SNS COllege of Technology
Tamilnadu, India.05.2018
Skills
- Hardware diagnostics
- Communicating with clients
- Technical support services
- Recording support tickets
- Infrastructure Planning
- VMware and Oracle VM
- Software and hardware assistance
- Computer maintenance
- Technical Troubleshooting
- LAN/WAN
- Service desk support
- Network Performance Analysis
- Company Policy Adherence
- Network Solutions
- Strategic Plan Development
- Vendor Relationship Management
Timeline
IT Infrastructure Specialist
HCL Technologies
11.2022 - Current
Help Desk Analyst
Nordia Inc.
08.2021 - 10.2022
Field Service Technician
Bell Canada, Inc.
12.2020 - 08.2021
Customer Service Associate
Giant Tiger
01.2020 - 08.2020
Post Graduation Diploma - Wireless Information Networking
Sir Sandford Fleming College
Bachelor of Science - Electronics And Communication Engineering
SNS COllege of Technology
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