Gozde Citlak
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Waitress
Sky Diner
Branford
09.2024 - 03.2026
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Dispatcher
Black See Express LLC
New Haven
07.2025 - 12.2025
- Coordinated dispatch schedules for timely delivery of freight and goods.
- Monitored vehicle locations using GPS tracking systems for efficient route planning.
- Communicated with drivers to provide real-time updates and support during routes.
Waitress
Katz’s Deli
Woodbridge
02.2014 - 09.2024
- Served food and beverages to customers efficiently and courteously.
- Managed customer orders using point-of-sale systems effectively.
- Maintained cleanliness of dining area and workstations consistently.
- Assisted team members during busy shifts to ensure smooth operations.
- Provided excellent customer service to diverse clientele at a busy deli.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed cash register operations, handling transactions with precision.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Bachelor of Science - Healthcare Studies
Southern Connecticut State University
New Haven, CT 03.2019 - 07.2021
Associate of Liberal Arts & Sciences -
Gateway Community College
New Haven, CT 08.2013 - 05.2018
Skills
- High-stress communication
- Rapid multitasking
- Critical thinker
- Problem-solving
- Time management
- Customer service
- Team collaboration
- Effective communication
- Attention to detail
- Handling complaints
Languages
English
Full Professional
Turkish
Native/ Bilingual
References
References available upon request.
Timeline
Dispatcher
Black See Express LLC
07.2025 - 12.2025
Waitress
Sky Diner
09.2024 - 03.2026
Bachelor of Science - Healthcare Studies
Southern Connecticut State University
03.2019 - 07.2021
Waitress
Katz’s Deli
02.2014 - 09.2024
Associate of Liberal Arts & Sciences -
Gateway Community College
08.2013 - 05.2018