Gozers Antionette
LOGANVILLE
Summary
Dedicated and results-driven HR Professional and leader with over a decade of experience in talent acquisition and management. Expertise in full-cycle recruiting, strategic planning, and building strong relationships with candidates and hiring managers. Committed to delivering top talent to meet organizational goals and upholding Southwest Airlines' reputation for exceptional customer service and company culture. Proven track record of success, ready to contribute skills and drive to make a significant impact in the HR field.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Recruiter
Southwest Airlines
02.2020 - Current
- Managed a diverse range of job requisitions across multiple departments, enabling successful placements for numerous clients.
- Conducted full-cycle recruiting, including initial screenings, interviews, and assessments to evaluate candidate qualifications and fit for above and below the wing operations
- Managed candidate communication and provided timely updates throughout the recruitment process
- Monitored progress towards recruitment goals regularly, adjusting strategies as needed to achieve targets.
- Maintained accurate and organized candidate records in the Applicant Tracking System (ATS),
- Analyzed recruitment metrics and analytics using Hire Score, Phenom, and Salesforce (Workday)
- Built relationships through strategic sourcing, utilizing job boards, networking, and employee referrals to attract qualified candidates
- Exhibited excellent communication and interpersonal skills
Quality Assurance Manager and IT
Gozers Solutions
12.2017 - Current
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Store Manager
Rainbow Apparel
07.2005 - 08.2017
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate of Arts - Criminal Justice
Georgia Piedmont Technical College
09.2007
Skills
- Effective Communication
- Time Management
- Flexible Problem-Solving
- Recruiting and sourcing
- Creativity
- Interpersonal Skills
- Client Relationship Management
- Compliance
- Internal Audit Management
- Team leadership
- Onboarding processes
- Training and mentoring
Certification
- Six Sigma Certification
- Project Management
Timeline
Associate Recruiter
Southwest Airlines
02.2020 - Current
Quality Assurance Manager and IT
Gozers Solutions
12.2017 - Current
Store Manager
Rainbow Apparel
07.2005 - 08.2017
Associate of Arts - Criminal Justice
Georgia Piedmont Technical College
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Larry DaltonLarry Dalton
FedEx Package Handler at Fed Ex GroundFedEx Package Handler at Fed Ex Ground