Grabiela Ramirez
Montrose,CO
Summary
Dynamic customer service professional with extensive experience at River Valley Family Health Centers. Proven ability to enhance client satisfaction through effective problem-solving and strong communication skills. Skilled in appointment scheduling and data confidentiality, fostering positive relationships while maintaining a well-organized office environment. Committed to delivering exceptional service and supporting team success.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
River Valley Family Health Centers
Montrose, CO
06.2024 - Current
- Conducted friendly interactions with guests while handling the check-in procedure.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Call Center Representative
River Valley Family Health Centers
Montrose, CO
03.2024 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Associate
Ross Dress for Less
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Montrose High School
Montrose, CO05.2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Office organization
- Complex Problem-solving
- Mail sorting
- Data confidentiality
- Fluent in English and Spanish
- Office supplies ordering
- Email correspondence
- Call answering and routing
- Confidentiality handling
- Phone etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
River Valley Family Health Centers
06.2024 - Current
Call Center Representative
River Valley Family Health Centers
03.2024 - 06.2024
Retail Sales Associate
Ross Dress for Less
08.2022 - Current
Montrose High School