Grabriela Estrella
Lodi,CA
Summary
Hardworking employee enthusiastic about learning the railway field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Delivery Driver
DoorDash
01.2022 - Current
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Verify accuracy of all deliveries against order list.
- Operate vehicle safely in highly congested areas with no traffic violations.
- Read maps, follow oral, and written instructions and use GPS technology to make deliveries.
- Deliver 10+ food orders per shift to customer doorsteps and business offices.
Delivery Driver
Amazon Flex
10.2021 - 02.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered 1-3 packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected load security and checked for damages.
Store Manager
Rent-A-Center
05.2013 - 10.2020
- Supervised potential customers at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed approximately 30+ incoming calls from customers.
Assistant Manager
Dollar Tree Stores
03.2011 - 05.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored approximately 6 team members daily to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Richard Mckenna Charter High School
Mountain Home, ID05.2008
Skills
- GPS Navigation
- Time management skills
- Dependable and reliable
- Complex Problem-Solving
- Positive Attitude
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
DoorDash
01.2022 - Current
Delivery Driver
Amazon Flex
10.2021 - 02.2023
Store Manager
Rent-A-Center
05.2013 - 10.2020
Assistant Manager
Dollar Tree Stores
03.2011 - 05.2013
High School Diploma -
Richard Mckenna Charter High School
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