Grace Abate
Lindenhurst,NY
Summary
Dynamic claims examiner with a proven track record at GEICO, excelling in claims assessment and customer relationship management. Adept at mentoring teams and enhancing quality assurance processes, I effectively resolved complex claims while delivering exceptional service. Passionate about fostering collaboration and driving results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
No fault claims examiner
GEICO
Melville, New York
03.2015 - 08.2025
- Mentored junior examiners on best practices for claims assessment procedures.
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Communicated effectively with policyholders to explain claims decisions.
- Managed caseload effectively, ensuring timely review and resolution of claims.
- Participated in quality assurance activities such as peer reviews and audits.
- Entered claim transactions, payments, reserves and other documentation.
- Provided excellent customer service, resolving claimant concerns and queries promptly.
Retail Store Manager
Coldwater Creek
Woodbury, New York
04.2009 - 07.2014
- Led daily store operations and ensured adherence to company policies.
- Trained and mentored staff in customer service best practices.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Education
Bachelor of Arts - Management
SUNY, Farmingdale
Farmingdale, NY01-2006
Skills
- Claims assessment
- Coverage determination
- Liability evaluation
- Document management
- Quality assurance
- Customer relationship management
- Problem solving
- Effective communication
- Team mentoring
- Verbal and written communication
- Teamwork and collaboration
- Excellent communication
Timeline
No fault claims examiner
GEICO
03.2015 - 08.2025
Retail Store Manager
Coldwater Creek
04.2009 - 07.2014
Bachelor of Arts - Management
SUNY, Farmingdale
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