Highly motivated and adaptable Psychology student with a concentration in Criminal Psychology, graduated in May 2025. Experienced in customer service, team leadership, and high-pressure environments with a proven ability to manage crisis situations calmly and effectively. Demonstrates strong communication skills, both written and verbal, and maintains professionalism and empathy when engaging with individuals in distress. Familiar with clinical assessment processes, data entry systems, and HIPAA-compliant documentation. Adept at multitasking across multiple digital platforms and navigating complex systems with accuracy and efficiency. Committed to quality improvement and delivering compassionate support to individuals in crisis.