GRACE ADEYEMI
SAN ANTONI,TEXAS
Summary
Energetic, dedicated Quality Assurance Manager with 5 years of customer service experience. Have accomplished many things while working in various jobs to become someone and something better and to achieve a higher position in all the jobs I've worked for. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Long-time interest in taking care of others and doing the best I can in all my jobs doing. Able to build strong working relationship with co-workers and customers. Well-developed with my social skills and can-do things very effectively and timely as well as in highly dependable. I am highly dependable and fluent in both English and Yoruba, and conversant I have accomplished a lot and am still looking to accomplish more in my life.
Overview
23
23
years of professional experience
Work History
Assistant shift manager (L4)
Amazon inc.
05.2022 - Current
- Support AMs with daily operations
- Coordinate with operations and DSP/DP to ensure smooth flow of traffic through the launch pads and drive on-time dispatch performance
- Use Cortex to monitor drivers and ensure that they don’t deviate from route
- Preform bridges on missed metrics via Perfect Mile
- Utilize SCC to check package statuses and update
- Identifying any barriers and preventing future barriers
- Preform Working Well Hurdles (WWH)
- Work alongside L.O.R.E with OTD and Loadout
- Utilize FMC for Linehaul driver delivery pick up and drop off information
- Create BOLs (Bill of Lading) for drivers departing with trailers
- Audit delivery and shipping documents as needed
- Trailer seal placement on departing trailers
- Preform yard walks to ensure trailers are safe and secure
- Escalate any issues via SIM /troubleshoot shipping problems and errors to resolution
- Using the GTDR method to TDR trailers in Amazon Safety Committee (ASC)
- Identified best practices and led continuous improvement initiatives to reduce work-process risks
- Performed safety audits and inspected facilities and safety equipment to identify and correct potential issues
- Conduct inspections of incidents, injuries and property damage for safety compliance
- Developed, tracked and communicated safety metrics
- Coordinated driver safety and training program
- Provide technical advice, coaching, guidance and mentoring to employees on following safety initiatives.
FC ASSOCIATE/ AMBASSADOR
AMAZON HSX1 - HSX2
San Antonio, TX
06.2019 - 04.2022
- Responsible for the proper sortation of packages
- Experience receiving, inducting and stowing packages per required SOP
- Responsible for maintaining a safe warehouse environment for myself and co-workers
- Exceeds all safety, quality, and productivity expectations on a daily basis
- Operations, leadership and supervision of operation teams
- Ability to speak in front of groups of 1-10 associates
- Ability to maintain a professional demeanor and good interpersonal and communication skills
- Troubleshoot problems through resolution, escalating as necessary
- Assisted with load out during peak time
- Trailer, Duck and Release certified
- Use of carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise
- Support leadership team on daily operations management including auditing routes, safety compliance and mentoring new hires
- Good interpersonal and communication skills
- Energetic and positive attitude, capable of motivating and leading others
- Desire to train, lead, and coach associates.
Medical Assistant
Southwestern Cardiac Arrhythmia Institute, Dr. Lookman Lawal
EL Paso, TX
11.2015 - 12.2015
- Assisted in attending doctors from measuring and recording vital signs, conducted EKG’s, plain stress test, Holter monitor, cardiac even monitors, entering patient demographics, prepared patient for examination room, obtained medical histories and chief complaints, took blood pressure, heart rate, and weight
- Assisted in front office duties, printed medication list, faxing medical documents, separate documents to be scanned into computer and schedule patient appointment.
Sales Associate
Walmart
New Braunfels, Texas
08.2014 - 01.2015
- Abided by all business policies as stated in the worker handbook, answer phone and took orders for particular request items, greeted all visitors and customers in a professional manner, cleaned and sanitized the entire work area, promoted latest items and weekly specials.
Supervisor
Dust Bunneez
New York Fort Drum
08.2011 - 07.2013
- Demonstrated ability of prioritizing, organizing and following through on different work task, highly skilled in performing general cleaning and manual labor tasks, able to perform accurate and safe work, thorough understanding and capability to follow oral and written instructions.
Native English Teacher
South Korea
09.2008 - 10.2010
- Instruct children in phonics, high frequency words, fluency, writing, building vocabulary and reading comprehension
- Lead conversation classes where children feel comfortable expressing themselves
- Create an exciting classroom environment in which their daily efforts are visibly rewarded
- Enhanced student's English speaking, reading, writing and listening abilities
- Involved student in daily classroom activities
- Increased level of enthusiasm and confidence in each student
- Increased the number of students willing to participate in class Working as part of a team with fellow teachers ensuring that the year Group works effectively, marking a student’s course work and home work, assisted children with their reading, Implemented the discipline and behavior policy of the school.
Customer Service and Receptionist
Paterson Zochonis Industries PLC Nigeria
Lagos, Nigeria
01.2001 - 01.2002
- Greet transfer and hold calls, build rapport, listen, clarify and manage conversation flow
- Manage upset customers, conflicts and challenging situations
- Work in teams and in a self-directed environment
- Answered multiple line phone system and assisted callers, routed calls to appropriate section and performed various customer service duties.
Education
CPC Physician Based Medical Coding -
American Academy of Professional Coders
01.2018
Medical Assistant Diploma -
Kaplan College, El Paso Campus
01.2015
CPR Certified and HIPAA Certified -
Kaplan college, EL Paso Campus
01.2015
Medical Assistant Diploma -
Kaplan College, El Paso Campus
01.2015
CPR Certified and HIPAA Certified -
Kaplan college, EL Paso Campus
01.2015
Business Administration -
Ibadan University Nigeria
Nigeria 08-1999
High School Diploma -
Matori Grammar
01.1997
Skills
- Verbal/Visual Hazard Communication
- Interpersonal skills
- Data Analysis
- Team Building
- Accountability
- Risk Management
- Training and Development
- CPR Certified
Professional References
ZochonisMatori Cardiac Arrhythmia Institute, Joe Battle Blvd., 3080 Suite A, El Paso, Texas 79938, 915-313-4949
Volunteer Experience
Kaplan College El Paso- Job Health Fair, September 2015
Timeline
Assistant shift manager (L4)
Amazon inc.
05.2022 - Current
FC ASSOCIATE/ AMBASSADOR
AMAZON HSX1 - HSX2
06.2019 - 04.2022
Medical Assistant
Southwestern Cardiac Arrhythmia Institute, Dr. Lookman Lawal
11.2015 - 12.2015
Sales Associate
Walmart
08.2014 - 01.2015
Supervisor
Dust Bunneez
08.2011 - 07.2013
Native English Teacher
09.2008 - 10.2010
Customer Service and Receptionist
Paterson Zochonis Industries PLC Nigeria
01.2001 - 01.2002
CPC Physician Based Medical Coding -
American Academy of Professional Coders
Medical Assistant Diploma -
Kaplan College, El Paso Campus
CPR Certified and HIPAA Certified -
Kaplan college, EL Paso Campus
Medical Assistant Diploma -
Kaplan College, El Paso Campus
CPR Certified and HIPAA Certified -
Kaplan college, EL Paso Campus
Business Administration -
Ibadan University Nigeria
High School Diploma -
Matori Grammar