Summary
Overview
Work History
Skills
Hobby - Gaming
Timeline
Generic

Grace Amezola

Lancaster,CA

Summary

Proactive Customer Service Cashier, Caregiver, and Cleaner with extensive experience in high-pressure environments. Known for resolving customer issues efficiently, maintaining clean areas, and supporting clients' daily living activities. Skills in cash handling, product knowledge, and team training, bringing reliability, patience, and problem-solving to every role.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Walmart
10.2022 - 10.2023
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Caregiver

Home Choice Health Care
01.2021 - 09.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cleaner

Playmazing
03.2020 - 12.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Cash Handling
  • Product Knowledge
  • Problem-Solving
  • Team Collaboration
  • Training and mentoring
  • Customer Focus

Hobby - Gaming

As I learned my love for gaming I worked my up with the consoles, eventually I built my own computer and building it and buying each part waiting for the moment I was able to complete it really made me enjoy the hobby more it felt more rewarding. I learned my love for building pc's as well and learning more about the hardware of a PC, I look forward to learning about the software next.

Timeline

Customer Service Cashier

Walmart
10.2022 - 10.2023

Caregiver

Home Choice Health Care
01.2021 - 09.2022

Cleaner

Playmazing
03.2020 - 12.2021

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Grace Amezola