Grace An
Sales Manager
Montgomery,AL
Summary
Results-driven accomplished professional with 10+ years of success in client management, leadership, and customer experience optimization. Recognized as top-performer for a national organization generating growth and maximizing profitability. Proven expertise in building and leading high-performing teams and cultivating interpersonal long-term client partnerships. Extensive background in executing innovative solutions that deliver measurable business results and retention rates. Brings valuable experience and excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Patient Care Consultant
Sono Bello
09.2025 - Current
- Facilitated patient consultations to assess needs and coordinate care plans.
- Presented educational materials to enhance patient understanding and the importance of compliance.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Implemented feedback mechanisms to gather patient insights for service improvement.
- Analyzed patient data trends to identify opportunities for program enhancements.
- Developed strong relationships with local healthcare providers to facilitate seamless referrals, consultations, or collaborative treatment efforts for complex cases.
- Contributed valuable insights during staff meetings regarding process improvement initiatives aimed at enhancing overall clinic efficiency levels without sacrificing quality of care provided.
- Conducted comprehensive patient interviews to gather relevant medical history information for accurate diagnosis status and treatment planning purposes.
- Acted as a patient advocate during interdisciplinary team meetings, ensuring that their needs and preferences were thoroughly considered when making care decisions.
- Facilitated timely appointment scheduling, accommodating urgent requests when necessary.
- Educated patients on their medical conditions, treatments, and medications to promote self-management and adherence to prescribed regimens.
- Increased patient retention through compassionate support, effective communication, and prompt resolution of concerns or issues.
- Underwent training for 6 weeks and exceeded closing percentage of 35% rate and in result selling over 60,000 within a 2 week span in my first independent month.
- Conducted physical body assessments to tailor a package suitable for the patients needs.
- Populated quotes and negotiated procedure quotes to close.
- Organized patient records and database to facilitate information storage and retrieval.
Sales Manager
Best Choice Roofing
09.2024 - 09.2025
- Generated over $1M in revenue within 8 months, driving significant growth and a high volume of production.
- Sold 275k in revenue in a month by selling upgrades and signing multiple contracts, ranking as Top National Sales Performer over 90 different branches across the company in December 2024.
- Consistently produced a minimum of 80k-100k every month.
- Recruited, led, mentored, and coached sales teams to peak performance, increasing team output and employee retention by 90%
- Developed and executed strategic sales plans that targeted market campaigns and increased lead generation for Retail Division.
- Expert insurance claims processor, policy interpretations and client advocacy.
- Adept at educating homeowners, building trust, resolving complex issues, and conducting a seamless experience from inspection to installation.
- Collaborated with insurance adjusters to validate claim settlements for homeowners and prepare estimates.
- Collaborated with sales teams to create effective sales presentations, and promotional materials.
Executive Assistant
Montgomery Medical and Rehab
12.2021 - 09.2024
- Managed multidisciplinary teams, optimizing clinical operations, and ensuring high standards of patient care and regulatory compliance.
- Skilled in assisting Chiropractors on developing treatment protocols, enhancing patient outcomes.
- Ensuring the financial health of the practice through effective administration and collecting payments.
- Strong organizational skills and the ability to balance patient care.
- Skilled at reviewing medical billing codes, verifying insurance eligibility, and ensuring proper authorization for treatment services and resolving billing discrepancies.
Clinical Director
Health Star Clinic
06.2019 - 12.2021
- Oversee daily operations of a high-volume chiropractic clinic, ensuring effective patient care and administrative processes.
- Supervised and lead a team of administrative and clinical staff.
- Analyzed clinic performance and generated reports to identify operational inefficiencies, patient flow issues, or revenue leakage.
- Prepared, managed, and distributed biweekly payroll using software like Quickbooks ensuring accuracy in timekeeping and labor laws.
- Handled all legal matters for MVA, Veteran Affairs, and
- Collaborated with Personal Injury attorneys services and negotiations.
- Developed and implemented clinical policies and financial statements.
Account Manager
Law Offices of Jeff. E Muchnick
09.2016 - 10.2019
- Recognized for exceptional accuracy, integrity, and discretion in handling sensitive financial data and client funds.
- Overseeing payment processes, administering loans, in compliance with legal and financial regulations. Demonstrates a strong understanding of legal billing practices, trust accounting, and loan administration.
- Acted as primary liaison between clients, attorneys, and any financial institutions, ensuring clarity across all financial interactions.
- Processed monthly and quarterly financial reports for attorney’s, resolved discrepancies towards claims and balances.
- Administered and tracked all loans related to client matters, including litigation funding and third party financing.
- Coordinated with external banks, loan providers, and financial institutions, to facilitate loan approvals, disbursements and reporting.
- Supported legal team in preparing financial documentation for court filings, audits, and case management.
Education
Licensed Practical Nurse - Nursing
Auburn of Montgomery University
Montgomery, AL05-2021
Certificate - Clinical Psychology
Stratford University
Remote03-2018
Certificate - Business Administration
Stratford University
Remote04-2017
High School Diploma -
Stony Point Highschool
Round Rock05-2015
Skills
- Account management
- Communication & negotiation skills
- Territory development
- Bilingual
- Problem solving & conflict resolution
- Financial literacy
- Clinical assessment
- Budget management
- Proficient in Word and Excel for spreadsheets
- Detail oriented and task prioritized
- Client relationship expert
- Care coordination
- Documentation proficiency
- Critical thinking skills
- Relationship building
LANGUAGES
English: Fluent
Korean: Intermediate
Timeline
Patient Care Consultant
Sono Bello
09.2025 - Current
Sales Manager
Best Choice Roofing
09.2024 - 09.2025
Executive Assistant
Montgomery Medical and Rehab
12.2021 - 09.2024
Clinical Director
Health Star Clinic
06.2019 - 12.2021
Account Manager
Law Offices of Jeff. E Muchnick
09.2016 - 10.2019
Licensed Practical Nurse - Nursing
Auburn of Montgomery University
Certificate - Clinical Psychology
Stratford University
Certificate - Business Administration
Stratford University
High School Diploma -
Stony Point Highschool