GRACE ANOZIE
Bossier City,LA
Summary
Experienced and detail-oriented professional with a strong tech-savvy background, boasting over 6 years of remote customer service and administrative expertise. Specializing in non-phone roles, honed skills in chat support, email correspondence, documentation, and task prioritization. Exceptional time management and communication abilities enable working independently and meeting strict deadlines. Keen eye for detail and knack for problem-solving, dedicated to delivering high-quality results while maintaining a strong focus on customer satisfaction.
Overview
8
8
years of professional experience
Work History
Product Specialist
TurboTax
02.2022 - Current
- Delivered live chat and email-based technical support for tax software users.
- Handled client queries through remote communication.
- Documented resolutions, followed up on complex issues, and ensured compliance.
- Maintained productivity and response time in a high-volume support queue.
- Optimized virtual collaboration processes.
Customer Support Representative
Conduent
06.2019 - 01.2022
- Provided back-office customer support for healthcare and public service clients.
- Responded to inquiries via secure messaging platforms and email.
- Verified records, corrected data entries, and assisted with portal navigation.
- Maintained privacy standards and followed up on pending requests.
- Successfully managed tasks from a remote location.
Lending Specialist
Teleperformance USA
06.2017 - 06.2019
- Processed loan documents and reviewed digital applications remotely.
- Responded to customer questions and concerns through secure online live chat.
- Updated internal systems and ensured financial compliance.
- Escalated issues to higher tiers through written summaries.
- Remote
Education
High School Diploma -
Pathways In Education
Shreveport, LA01.2016
Skills
- Chat & Email Support
- CRM Systems & Ticketing Tools (Zendesk, Freshdesk)
- Data Entry & Documentation
- Microsoft Word, Excel & Google Workspace
- Remote Work Tools (Zoom, Slack, Teams)
- Issue Resolution & Follow-Up
- Time Management & Self-Motivation
- Confidentiality & Discretion
- 6 years experience in customer facing support roles
- Customer engagement
Timeline
Product Specialist
TurboTax
02.2022 - Current
Customer Support Representative
Conduent
06.2019 - 01.2022
Lending Specialist
Teleperformance USA
06.2017 - 06.2019
High School Diploma -
Pathways In Education
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