Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline

Grace Armison

Franklinville,NY

Summary

Highly organized Virtual Assistant & Executive Business Administrator with expertise in remote operations, customer relationship management (CRM), and administrative support. Skilled in inbox and calendar management, scheduling, project coordination, customer communication, and workflow automation. Proficient in PipeDrive, Sage, and Google Workspace for efficient business operations. Adept at email and client management, lead handling, and financial administration to help business owners optimize their time and grow their companies.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Freelance Virtual Assistant & Digital Content Specialist

Self-Employed
10.2024 - Current
  • Managed inboxes, client communication, and scheduling for multiple business owners
  • Created and optimized digital content & email marketing campaigns, using AI-powered tools for automation
  • Provided virtual business support, including document organization, research, and process automation
  • Handled lead generation and CRM data entry in PipeDrive, ensuring organized prospect tracking

Virtual Business Administrator & Executive Assistant

Texas Star Land Works
07.2022 - Current
  • Managed company inbox and handled customer inquiries, ensuring all emails were responded to within 24 hours
  • Scheduled and coordinated meetings, maintained calendars, and handled travel arrangements using Google Calendar & Motion
  • Provided executive support to the owner, including organizing schedules, booking appointments, and handling light personal tasks
  • Handled inbound leads, customer calls, and follow-ups, ensuring a seamless sales process and top-tier client experience
  • Maintained CRM records in PipeDrive & Sage, ensuring accurate customer and lead tracking
  • Processed invoices and payments, managed financial documentation, and ensured timely billing

Customer Service & Inside Sales Support Specialist

Empire Distributing
03.2014 - 07.2022
  • Transformed customer service into a hybrid support & sales role, increasing client retention and repeat business
  • Managed high-volume customer communication via phone, email, and CRM systems, ensuring professional and timely responses
  • Created an organized onboarding system for customer service reps, allowing for seamless training and improved efficiency
  • Worked closely with the warehouse team to ensure same-day order fulfillment, positioning the company as one of the fastest in the industry
  • Maintained long-standing B2B customer relationships, fostering continued sales and loyalty

Education

Some College - Business

Jamestown Community College, Olean, NY
06.2012

High School Diploma -

Cuba-Rushford Central School, Cuba, NY
06.2012

Skills

  • Virtual Assistance & Executive Support
  • Inbox & Calendar Management
  • CRM & Lead Management
  • Project Management & Workflow Optimization
  • Customer Service & Client Relationship Management
  • Scheduling
  • Travel Coordination
  • Appointment Booking
  • Data Entry
  • Document Organization
  • Research
  • Email Management
  • Social Media Management

Certification

  • LinkedIn Learning: Business Communication
  • Microsoft Office Training
  • Canity Customer Service Training
  • Google Workspace Training
  • Driver's License

Accomplishments

  • Increased company revenue from $2.5M to $3.2M in one year by optimizing business operations and improving customer retention.
  • Launched a new business division (pond accessories) from scratch, generating $250K in first-year sales.
  • Managed high-volume customer communication, ensuring same-day order fulfillment and maintaining a 100% accounts receivable success rate (no collections needed).
  • Transformed customer service operations into a hybrid support & inside sales team, boosting efficiency and client retention.
  • Handled executive-level administrative tasks remotely, including calendar management, email handling, and travel coordination for business owners.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Freelance Virtual Assistant & Digital Content Specialist - Self-Employed
10.2024 - Current
Virtual Business Administrator & Executive Assistant - Texas Star Land Works
07.2022 - Current
Customer Service & Inside Sales Support Specialist - Empire Distributing
03.2014 - 07.2022
Jamestown Community College - Some College, Business
Cuba-Rushford Central School - High School Diploma,

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Grace Armison