GRACE ARRIOLA
Bronx,NY
Summary
Motivated and bilingual college student with proven leadership and customer service experience. A dedicated team player who consistently goes above and beyond to meet goals, deliver exceptional results, and create positive customer experiences. Committed to performing all tasks to the best of my ability in dynamic, customer-focused environments.
Overview
2
2
years of professional experience
Work History
Floor Supervisor
Swarovski On Fifth
10.2023 - Current
- Lead and motivate a team of sales associates to achieve daily sales goals, contributing to a dynamic and successful store environment
- Ensure the sales floor is organized, displays are visually appealing, and all products are priced accurately
- Deliver exceptional customer service, catering to client needs during appointments and walk-ins
- Oversee store operations, including closing procedures, cash handling, and deposit preparation
- Train and mentor staff on retail excellence and company standards to enhance team performance
- Answer customer calls regarding orders, transactions, and store inquiries, maintaining professional phone etiquette
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Assigned tasks to team members to complete within designated time frames.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Host
Top of the Rock Observation Deck
06.2022 - 09.2023
- Welcomed an average of 1,000+ guests daily, creating a friendly and engaging environment reflective of company values
- Provided directions, recommendations, and assistance to guests, including priority access for individuals with disabilities
- Handled ticket scanning and managed high guest volumes efficiently during peak hours
- Collaborated with team members to deliver seamless visitor experiences and resolve any incidents promptly
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Reporting any accidents, incidents, or injuries to the managers.
- Responsible for handling huge gatherings and the general public in the attraction.
- Scanning a variety of tickets, including passes, vouchers, and VIP tickets.
- Keeping guests safe while running elevators in accordance with a strict time schedule.
Education
B.A. - Political Science and Psychology
City College of New York
06.2025
Skills
- Leadership & Team Management
- Bilingual: Fluent in English and Spanish
- Customer Engagement & Satisfaction
- Phone Etiquette & Professional Communication
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Problem Solving & Conflict Resolution
- POS and Sales Systems Proficiency
- Adaptability & Quick Learning
- Staff coaching
- Employee development
- Computer skills
- Workplace organization
Timeline
Floor Supervisor
Swarovski On Fifth
10.2023 - Current
Host
Top of the Rock Observation Deck
06.2022 - 09.2023
B.A. - Political Science and Psychology
City College of New York
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