Grace Begines
Fresno,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Patton Air Conditioning
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responsible for dispatching service technicians to jobsites.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted with billing and collecting payment.
Administrative Assistant
Big Valley Christian School
06.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting parents and students.
- Restocked supplies and placed purchase orders to maintain adequate stock levels..
- Scheduled new student meetings for new students with the Principal.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and documents to increase productivity.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Customer Service Representative
Cencal Mechanical Heating And Air
11.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organized and dispatched HVAC technicians.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Teacher's Assistant
Big Valley Christian School
08.2019 - 11.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Monitor students at recess time.
- Supported student learning objectives through personalized and small group assistance.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
High School Diploma -
Big Valley Christian High School
Modesto, CA05.2018
Skills
- Complaint Resolution
- Customer Service
- Paperwork Processing
- Data Entry
- Call Management
- Appointment Scheduling
- Filing
- Microsoft Excel
Timeline
Customer Service Representative
Patton Air Conditioning
07.2023 - Current
Administrative Assistant
Big Valley Christian School
06.2022 - 07.2023
Customer Service Representative
Cencal Mechanical Heating And Air
11.2021 - 06.2022
Teacher's Assistant
Big Valley Christian School
08.2019 - 11.2021
High School Diploma -
Big Valley Christian High School
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