Summary
Overview
Work History
Education
Skills
Accomplishments
Accomplishments
Skills
Timeline
Generic

Grace Bach

Elmwood,IL

Summary

Backroom processing along with managing a team to complete shipments. Customer experience ensuring the customers have the best experience. Performing opening and closing including day to day functions for a retail environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Red Brand Credit Union
12.2024 - Current
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Verified customer identification and documentation for compliant transactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Delivered prompt service to prioritize customer needs.

Backroom Coordinator

TJX Companies
03.2023 - 12.2024
  • Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
  • Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
  • Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.

Key Carrier

TJX Companies
06.2022 - 05.2024
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Experience Coordinator

TJX Companies
03.2021 - 06.2023
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.

Education

High School Diploma -

Princeville Community High School
Princeville, IL
05.2021

Skills

  • Shipping and receiving
  • Sales floor support
  • Customer Service
  • Product Sorting
  • Heavy Lifting
  • Product Merchandising
  • Positive Attitude
  • Attention to Detail
  • Critical Thinking
  • Clear Communication
  • Account management
  • Issue resolution
  • Database maintenance
  • Calm and professional under pressure
  • Customer relations
  • Relationship building
  • Financial transactions

Accomplishments

Recognized as Associate of the Quarter twice, for going above and beyond. Along with flexibility, tackling challenges, and solution skills.

Starting out as part time then leading into a full time associate. Leading up to carrying Key to the store.

Accomplishments

Diving into a brand new industry and keeping my knowledge and skill base forever changing. Picking up on new tasks and scale sets in order to help better our member satisfaction..

Skills

  • Decision-Making
  • Team Management
  • Work Planning and Prioritization
  • Mentoring and training
  • Task Delegation

Timeline

Member Service Representative

Red Brand Credit Union
12.2024 - Current

Backroom Coordinator

TJX Companies
03.2023 - 12.2024

Key Carrier

TJX Companies
06.2022 - 05.2024

Customer Experience Coordinator

TJX Companies
03.2021 - 06.2023

High School Diploma -

Princeville Community High School

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