Grace Baker
Dodge City,KS
Summary
Dynamic Parts Manager with proven success at Foley Equipment Company, excelling in inventory management and customer relationship building. Adept at training staff and implementing process improvements, I drive operational efficiency and enhance team performance. Skilled in multiple systems and effective communication, I consistently achieve organizational goals while ensuring compliance with industry standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Parts Manager
Foley Equipment Company
Dodge City, KS
06.2022 - Current
- Managed inventory levels for parts and supplies, ensuring accuracy and availability.
- Implemented organization systems for enhanced accessibility of stored parts.
- Trained staff on proper handling and storage techniques for equipment parts.
- Collaborated with service teams to assess parts requirements for effective repairs.
- Resolved customer inquiries regarding part availability and quality issues.
- Controlled daily activities of parts program to optimize sales and inventory management.
- Established procedures promoting team performance and safety in operations.
- Delegated tasks to staff while setting priorities and performance goals.
Parts Sales
Truck Center Companies
Dodge City, KS
07.2021 - 06.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Mail Clerk
United States Postal Service, USPS
Dodge City, KS
08.2018 - 05.2021
- Sorted incoming mail and packages for efficient distribution within facility.
- Assisted customers with inquiries about services and package tracking.
- Conducted quality checks on outgoing mail to ensure compliance with regulations.
- Collaborated with team members to ensure timely mail delivery across routes.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Ensured compliance with federal regulations governing mailing processes.
- Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
- Assisted with inventory control of postage supplies such as stamps, envelopes, labels.
- Collected payments from customers for services rendered.
Parts Manager
NAPA Auto Parts - Genuine Parts
Dumas, TX
01.2011 - 07.2018
- Led team in implementing process improvements across operations.
- Developed training programs for new staff to enhance performance.
- Managed budgets and resources to optimize departmental efficiency.
- Oversaw daily operations ensuring compliance with company policies.
- Facilitated regular meetings to communicate goals and expectations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Skills
- Inventory management and operations
- Customer relationship management
- Effective communication skills
- Leadership and staff training
- Forklift operation and safety
- POS systems expertise
- Profit and loss analysis
- Inventory restocking strategies
- Warehouse logistics
- Goal setting and achievement
- Operations oversight
- On-site supervision and support
- Written communication proficiency
- Microsoft Office applications
Certification
- First Aid Certification
- Forklift License
Accomplishments
- Exceptional Service Award
Affiliations
- Safety Leadership Council
Languages
Spanish
Limited
References
References available upon request.
Timeline
Parts Manager
Foley Equipment Company
06.2022 - Current
Parts Sales
Truck Center Companies
07.2021 - 06.2022
Mail Clerk
United States Postal Service, USPS
08.2018 - 05.2021
Parts Manager
NAPA Auto Parts - Genuine Parts
01.2011 - 07.2018
Similar Profiles
Kevin RoederKevin Roeder
Field Service and Engine Shop Manager at Foley Equipment CompanyField Service and Engine Shop Manager at Foley Equipment Company
Curtis ThorntonCurtis Thornton
Equipment Technician at Foley Equipment CompanyEquipment Technician at Foley Equipment Company
Parker StevenParker Steven
Equipment Sales Intern at Foley Equipment CompanyEquipment Sales Intern at Foley Equipment Company
TOMMY CANTRELLTOMMY CANTRELL
Field Service Technician at Foley Equipment CompanyField Service Technician at Foley Equipment Company
Miguel AlvarezMiguel Alvarez
Volunteer at Dodge City High SchoolVolunteer at Dodge City High School