Grace Barron
Gallatin,TN
Summary
. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Amazon, Center Warehouse Associate
Fulfillment, Amazon
09.2023 - Current
- Stowing inbound product using Amazon’s special pods and robotics
- Lifting up to 50 lbs
- Receive and put away inventory
- Use scanners to read bar codes on products
- View prompts on screens and follow the directions to complete tasks
- Adhere to strict safety, quality, and fulfillment production standards.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
Client Services
Pace Analytical Services LLC
08.2022 - 09.2023
- Unloading and receiving client samples
- Triage - determining what type of samples are received and checking temperature of samples
- Unpacking coolers
- Organizing and labeling client samples
- Prepping samples for the labs - splitting samples into proper containers when necessary, using
- Hydrochloric Acid, Nitric Acid, Sodium Nitrate, and Cyanide to preserve samples when prompted
- Verifying Chain of Custody is filled out properly
- Test pH levels of preserved samples
- Fill out Non-Conformance forms accordingly if the samples received are out of temperature, broken, missing Chain of Custody, etc.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
Installation Coordinator
Home Depot
09.2017 - 08.2022
- Reviewing paperwork for accuracy
- Working with customers to collect payment and communicating with customers about the status of their project
- Sometimes scheduling installations
- Managing databases related to selling and installing jobs, including data entry, placing material orders, processing labor billing for all subcontractors, maintaining notes and ensuring accuracy of information
- Uses Microsoft Excel, Word and Outlook daily
- Respond to all emails in a timely manner
- Helping customers with any complications in the process of their job
- Currently have 12 awards for taking care of our people.
SUPERVISOR
LEGO STORE
03.2016 - 05.2017
- Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Compute sales prices, total purchases and processed payments
- Describe merchandise and explain operation of merchandise to customers
- Administer all point of sale opening and closing procedures
- Explain information about the quality, value and style of products to influence customer buying decisions
- Replenish floor stock and processed shipments to ensure product availability for customers
- Supervise a team of three or more staff members
- Routinely help many customers each day in a high-volume retail outlet
- Unload shipment pallets and scan product into inventory
- Organize and properly place product throughout stockroom
- Authorized and trained to use a pallet-jack
- Ability to lift at least 50lbs
- Shop keyholder.
SUPERVISOR
LEGO STORE
10.2012 - 03.2016
- Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Compute sales prices, total purchases and processed payments
- Describe merchandise and explain operation of merchandise to customers
- Administer all point of sale opening and closing procedures
- Explain information about the quality, value and style of products to influence customer buying decisions
- Replenish floor stock and processed shipments to ensure product availability for customers
- Supervise a team of three or more staff members
- Routinely help many customers each day in a high-volume retail outlet
- Shop keyholder.
Camp Counselor
FIRST BAPTIST CHURCH OF DONELSON
01.2008 - 05.2017
- Organize activities to develop children's physical, emotional and social growth
- Monitor play activities to ensure safety and wellness
- Teach music and motions to children as well as a Junior Leadership Team
- Camp counselor.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
Associate of Science - Criminal Justice
VOLUNTEER STATE COMMUNITY COLLEGE
Gallatin, TN07.2014
Skills
- Microsoft Office
- System Implementation
- Computer Proficiency
- Customer Service
- Warehousing Functions
- Customer Relations
- Active Listening
- Material Handling
Timeline
Amazon, Center Warehouse Associate
Fulfillment, Amazon
09.2023 - Current
Client Services
Pace Analytical Services LLC
08.2022 - 09.2023
Installation Coordinator
Home Depot
09.2017 - 08.2022
SUPERVISOR
LEGO STORE
03.2016 - 05.2017
SUPERVISOR
LEGO STORE
10.2012 - 03.2016
Camp Counselor
FIRST BAPTIST CHURCH OF DONELSON
01.2008 - 05.2017
Associate of Science - Criminal Justice
VOLUNTEER STATE COMMUNITY COLLEGE
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