Grace Barron
Gallatin,TN
Summary
. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Amazon, Center Warehouse Associate
Fulfillment, Amazon
Mt. Juliet, TN.
09.2023 - Current
- Stowing inbound product using Amazon’s special pods and robotics
- Lifting up to 50 lbs
- Receive and put away inventory
- Use scanners to read bar codes on products
- View prompts on screens and follow the directions to complete tasks
- Adhere to strict safety, quality, and fulfillment production standards.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
Client Services
Pace Analytical Services LLC
Mt. Juliet, TN.
08.2022 - 09.2023
- Unloading and receiving client samples
- Triage - determining what type of samples are received and checking temperature of samples
- Unpacking coolers
- Organizing and labeling client samples
- Prepping samples for the labs - splitting samples into proper containers when necessary, using
- Hydrochloric Acid, Nitric Acid, Sodium Nitrate, and Cyanide to preserve samples when prompted
- Verifying Chain of Custody is filled out properly
- Test pH levels of preserved samples
- Fill out Non-Conformance forms accordingly if the samples received are out of temperature, broken, missing Chain of Custody, etc.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
Installation Coordinator
Home Depot
Nashville, TN.
09.2017 - 08.2022
- Reviewing paperwork for accuracy
- Working with customers to collect payment and communicating with customers about the status of their project
- Sometimes scheduling installations
- Managing databases related to selling and installing jobs, including data entry, placing material orders, processing labor billing for all subcontractors, maintaining notes and ensuring accuracy of information
- Uses Microsoft Excel, Word and Outlook daily
- Respond to all emails in a timely manner
- Helping customers with any complications in the process of their job
- Currently have 12 awards for taking care of our people.
SUPERVISOR
LEGO STORE
Nashville, TN.
03.2016 - 05.2017
- Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Compute sales prices, total purchases and processed payments
- Describe merchandise and explain operation of merchandise to customers
- Administer all point of sale opening and closing procedures
- Explain information about the quality, value and style of products to influence customer buying decisions
- Replenish floor stock and processed shipments to ensure product availability for customers
- Supervise a team of three or more staff members
- Routinely help many customers each day in a high-volume retail outlet
- Unload shipment pallets and scan product into inventory
- Organize and properly place product throughout stockroom
- Authorized and trained to use a pallet-jack
- Ability to lift at least 50lbs
- Shop keyholder.
SUPERVISOR
LEGO STORE
Nashville, TN.
10.2012 - 03.2016
- Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Compute sales prices, total purchases and processed payments
- Describe merchandise and explain operation of merchandise to customers
- Administer all point of sale opening and closing procedures
- Explain information about the quality, value and style of products to influence customer buying decisions
- Replenish floor stock and processed shipments to ensure product availability for customers
- Supervise a team of three or more staff members
- Routinely help many customers each day in a high-volume retail outlet
- Shop keyholder.
Camp Counselor
FIRST BAPTIST CHURCH OF DONELSON
Nashville, TN.
01.2008 - 05.2017
- Organize activities to develop children's physical, emotional and social growth
- Monitor play activities to ensure safety and wellness
- Teach music and motions to children as well as a Junior Leadership Team
- Camp counselor.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Education
Associate of Science - Criminal Justice
VOLUNTEER STATE COMMUNITY COLLEGE
Gallatin, TN07.2014
Skills
- Microsoft Office
- System Implementation
- Computer Proficiency
- Customer Service
- Warehousing Functions
- Customer Relations
- Active Listening
- Material Handling
Timeline
Amazon, Center Warehouse Associate
Fulfillment, Amazon
09.2023 - Current
Client Services
Pace Analytical Services LLC
08.2022 - 09.2023
Installation Coordinator
Home Depot
09.2017 - 08.2022
SUPERVISOR
LEGO STORE
03.2016 - 05.2017
SUPERVISOR
LEGO STORE
10.2012 - 03.2016
Camp Counselor
FIRST BAPTIST CHURCH OF DONELSON
01.2008 - 05.2017
Associate of Science - Criminal Justice
VOLUNTEER STATE COMMUNITY COLLEGE