GRACE BELTRAN
BROOKLYN,NY
Summary
Enthusiastic and reliable takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
17
years of professional experience
Work History
Server
Bogota Latin Bistro
09.2022 - Current
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system (revel, toast, aldelo) to place orders, manage bills, and handle complimentary items. Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Multiple first place winner for star rewards. Including liquor sales, house special meals, and tip percentage based on customer satisfaction.
Waitress/Cashier
Mis Tierras Colombianas
08.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Stayed up-to-date on menu changes to help customers make food choices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
Waitress/Cashier
El Palacio De Las Empanadas
09.2017 - 09.2020
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Train new waitstaff on proper food handling, customer service and safety procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Product Manager
Foto Japon
12.2006 - 06.2016
- Monitored market trends and competitor performance to update promotional strategies.
- Coordinated project planning and execution with team members and team leads.
- Analyzed metrics to measure product performance.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Compiled product and customer data to generate informed profit projections.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Drove marketing initiatives to increase product visibility and market performance.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Collaborated with marketing department to define positioning and messaging and plan market launch, public relations and lead generation campaigns.
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
- Created product positioning and messaging to differentiate products in market and expand visibility.
Education
No Degree - English-as-a-Second-Language Education
University Settlement
Manhattan, NY06.2023
No Degree - English-as-a-Second-Language Education
La Guardia Community College
Queens, NY02.2020
No Degree - Business Administration
Santo Tomas University
Bogota, Colombia01.2016
Associate of Science - Labor Technician In Business Management
Colombian Institute Of Learning
Bogotá, Colombia12.2010
Skills
- Safe Work Practices
- POS System Operations
- Conflict and Complaint Resolution
- Server Training
- Sales Expertise
- Hospitality Service Expertise
- Team Player
- Adaptable and Flexible
- Natural Leadership
Timeline
Server
Bogota Latin Bistro
09.2022 - Current
Waitress/Cashier
Mis Tierras Colombianas
08.2020 - 09.2022
Waitress/Cashier
El Palacio De Las Empanadas
09.2017 - 09.2020
Product Manager
Foto Japon
12.2006 - 06.2016
No Degree - English-as-a-Second-Language Education
University Settlement
No Degree - English-as-a-Second-Language Education
La Guardia Community College
No Degree - Business Administration
Santo Tomas University
Associate of Science - Labor Technician In Business Management
Colombian Institute Of Learning
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