Graziella Bernardi
Highland Park,IL
Summary
I am a very motivated and happy person. I love being around people, young and old. Working at a skilled nursing/rehabilitation center for 14 years has taught me how to handle and communicate with different age groups. When i start a work project, i don't stop until i finish it. When i have an idea, i cannot wait to share it with my work peers. Family is very important to me. I have two sons and 2 grandkids. My husband and i spend a lot of time with them. My goal in life is to keep my day job working as long as i can, and preferably working from home in the evenings doing data entry. I am well-organized with effective communication skills.
Overview
20
20
years of professional experience
Work History
Receptionist
Manor Care/Warren Barr North Shore
05.2010 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Secretary
Pieracci Electric, Inc.
02.2004 - 03.2014
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Highland Park High School
Highland Park, IL01.1982
Skills
- File Management
- Data Entry
- Office Management
- Bookkeeping
Languages
Italian
Full Professional
Timeline
Receptionist
Manor Care/Warren Barr North Shore
05.2010 - Current
Secretary
Pieracci Electric, Inc.
02.2004 - 03.2014
High School Diploma -
Highland Park High School
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