Grace Bernhardt
Rochester,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
12 Volt Installer
Ziebart
Rochester, NY
11.2022 - Current
- Read and followed technical documentation to complete accurate installations and repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Perform diagnostic tests to determine functionality of electrical components
- Install aftermarket remote car starters, lighting accessories, truck accessories, window tint, and paint protection film
- On average, installed 3-5 remote starter systems per day
Customer Service Representative
Ziebart
Rochester, NY
01.2021 - Current
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for customer accounts.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained staff on operating procedures and company services.
- Managed 45+ customer calls per day
Stable Hand
Heberle Stables
Rochester, NY
01.2014 - Current
- Maintained, cleaned, and organized boarding areas, mucked and swept stables to promote animal wellbeing
- Administered horse medication and necessary special care.
- Restocked feed and supplies on regular schedule
- Performed optimal feeding and watering schedule
- Customer service
- Occasionally teach beginner and intermediate horseback riding lessons
- Responsible for caring for 43 horses
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
Automobile Detailer
Self-employed
Rochester, NY
07.2019 - Current
- Managed customers’ time and money
- Cleaned vehicle to customer’s specifications
- Performed mostly interior details, some experience with paint correction
- Averaged 1-2 vehicles per day
Engineering Co-Op
FedEx Custom Critical
Uniontown, OH
10.2020 - 12.2020
- Cleaned up tariff system by expiring tariffs that did not have expiration date
- 150+ Tariffs expired
- Developed process map of their contracting process
- Looked for and found errors in tariff process, and came up with solutions
Cashier
Marshalls
Rochester, NY
01.2019 - 11.2019
- Assisted customers with purchases during holiday season
- Managed cash drawer, and completed sales transactions
- Helped keep register area clean and organized
- Signed 7 customers up for store card
Education
No Degree - Mechanical Engineering
Kettering University
Flint, MIHigh School Diploma -
Brighton High School
Rochester, NY06.2020
Skills
- Vehicle Electronics – (Remote car starters, auto alarms, lighting accessories)
- Microsoft Word, Excel, PowerPoint, Internet, and Email
- Laboratory skills and use of laboratory equipment (3D Printers, Plastic Recycler, microscope)
- AutoCAD and Autodesk Inventor
- Some knowledge of car mechanics (changing brakes, rotors, motor oil, basic knowledge of compounding and polishing paint)
- Proficient with most power and hand tools (Jigsaw, power drill, ratchets, drill press, power saw)
- Installing Accessories
- Customer Relations
Timeline
12 Volt Installer
Ziebart
11.2022 - Current
Customer Service Representative
Ziebart
01.2021 - Current
Engineering Co-Op
FedEx Custom Critical
10.2020 - 12.2020
Automobile Detailer
Self-employed
07.2019 - Current
Cashier
Marshalls
01.2019 - 11.2019
Stable Hand
Heberle Stables
01.2014 - Current
No Degree - Mechanical Engineering
Kettering University
High School Diploma -
Brighton High School
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