Grace Berrios
Process Assistant
Converse,TX
Summary
Proven leader with extensive experience at Amazon, adept in safety management and clear communication. Excelled in enhancing workflow and process improvement, mentoring teams to exceed SLAs. Demonstrated exceptional multitasking abilities, achieving significant efficiency gains. Skilled in quality assurance and operational support, fostering a culture of continuous improvement and collaboration.
Overview
20
20
years of professional experience
Work History
Outbound Process Assistant
Amazon
08.2015 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Inbound Stower and Receiver Process Assistant
Amazon
06.2021 - 04.2022
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Sorted over 10,000 products onto shelves according to type, weight, and size.
- Safely stacked items to maximize space within acceptable safety limits.
- Delivered consistent results in line with company standards by following established operating procedures and demonstrating a strong work ethic.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Trained new employees on receiving procedures, improving overall team performance.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Handled day-to-day shipping and receiving overseeing more than 20,000 packages per day.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
Shift Manager
Arby's
01.2005 - 03.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.4
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Windward Campus
Kailua, HI06-2005
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Process improvement
- Report analysis
- Quality assurance
- Operational support
- Multitasking and time management
- Workflow planning
- Clear communication
- SLA accomplishment
Timeline
Inbound Stower and Receiver Process Assistant
Amazon
06.2021 - 04.2022
Outbound Process Assistant
Amazon
08.2015 - Current
Shift Manager
Arby's
01.2005 - 03.2011
High School Diploma -
Windward Campus
Similar Profiles
Shania ScottShania Scott
Picker at AmazonPicker at Amazon
Nathan AdamsonNathan Adamson
L1 Training Ambassador at AmazonL1 Training Ambassador at Amazon
RAJKUMAR KASARIBADHARAJKUMAR KASARIBADHA
Innovation and Design Engineer at AmazonInnovation and Design Engineer at Amazon