Summary
Overview
Work History
Education
Skills
Timeline
Generic

GRACE BIRSINGER

Houston

Summary

Organized and dependable candidate successful at managing multiple priorities and employees with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Manager

RoyalTea & Coffee
01.2023 - 04.2024
  • Greeted and interacted with customers to create a welcoming environment.
  • Delegated tasks to employees frequently.
  • Cleaned counters, sinks, machines, and utensils daily.
  • Helped customers to find what was best for them by having knowledge of the products.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer feedback.
  • Elevated customer loyalty and employee satisfaction with strong communication skills.
  • Addressed customer concerns and found a solution with the customer.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Coffee Shop Clerk

Kroger
06.2022 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer feedback.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Greeted customers and provided outstanding customer service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Seasonal Sales Associate

Bath And Body Works, Limited Brands
05.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered any customer questions regarding merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

St. Agnes Academy
05.2021

Skills

  • Excellent leadership
  • Great Communication
  • Delegation of tasks
  • Safe Food Handling Practices
  • Adaptive and Creative
  • Cash Register Operation
  • Food Preparation and Safety
  • Exceptional Customer Service
  • Marketing
  • Task delegation
  • Performance management

Timeline

Manager

RoyalTea & Coffee
01.2023 - 04.2024

Coffee Shop Clerk

Kroger
06.2022 - 12.2022

Seasonal Sales Associate

Bath And Body Works, Limited Brands
05.2021 - 08.2021

High School Diploma -

St. Agnes Academy

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