Grace Black
Charleston,SC
Summary
Polite and positive customer service ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, payments, and requests. Easily adaptable to high-pressure, dynamic situations. Exemplary multitasking, time management, and customer service skills. Dependable and quick-learning team player.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Seabrook Island Property Owner's Association
Charleston , SC
2021.05 - 2021.08
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected over 25 deposits, fees and payments daily.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Residential Cleaning
Aimee Altine's House Cleaning
Charleston , SC
2020.05 - 2020.08
- Worked on cleaning team to service rental homes on Kiawah Island.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Used time management and efficient cleaning methods to meet deadlines.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Organized and used industrial cleaning products following strict safety procedures.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in over 5 residential buildings by vacuuming, cleaning windows and dusting.
Education
Bachelor of Science - Health Science Studies
Brevard College
Brevard, NC05.2024
High School Diploma -
Charleston Collegiate School
Charleston, SC05.2020
Skills
- Call Answering and Routing
- Positive Attitude and Energetic
- Telephone Etiquette
- Computer Proficiency
- Visitor and Customer Relations
- Front Desk Operations
- Google Drive
- Updating Client Data
- Customer Satisfaction
- HIPAA Guidelines
- Payment Collection
Certification
- First Aid, CPR, and AED Certified - 2021 to 2024
Timeline
Front Desk Receptionist
Seabrook Island Property Owner's Association
2021.05 - 2021.08
Residential Cleaning
Aimee Altine's House Cleaning
2020.05 - 2020.08
Bachelor of Science - Health Science Studies
Brevard College
High School Diploma -
Charleston Collegiate School
- First Aid, CPR, and AED Certified - 2021 to 2024
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