Grace Black
Charleston,SC
Summary
Polite and positive customer service ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, payments, and requests. Easily adaptable to high-pressure, dynamic situations. Exemplary multitasking, time management, and customer service skills. Dependable and quick-learning team player.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Seabrook Island Property Owner's Association
Charleston, SC
05.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected over 25 deposits, fees and payments daily.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
Residential Cleaning
Aimee Altine's House Cleaning
Charleston, SC
05.2020 - 08.2020
- Worked on cleaning team to service rental homes on Kiawah Island.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Used time management and efficient cleaning methods to meet deadlines.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Organized and used industrial cleaning products following strict safety procedures.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in over 5 residential buildings by vacuuming, cleaning windows and dusting.
Education
Bachelor of Science - Health Science Studies
Brevard College
Brevard, NC05.2024
High School Diploma -
Charleston Collegiate School
Charleston, SC05.2020
Skills
- Call Answering and Routing
- Positive Attitude and Energetic
- Telephone Etiquette
- Computer Proficiency
- Visitor and Customer Relations
- Front Desk Operations
- Google Drive
- Updating Client Data
- Customer Satisfaction
- HIPAA Guidelines
- Payment Collection
Certification
- First Aid, CPR, and AED Certified - 2021 to 2024
Timeline
Front Desk Receptionist
Seabrook Island Property Owner's Association
05.2021 - 08.2021
Residential Cleaning
Aimee Altine's House Cleaning
05.2020 - 08.2020
Bachelor of Science - Health Science Studies
Brevard College
High School Diploma -
Charleston Collegiate School
Similar Profiles
Tobias MillerTobias Miller
Lifeguard at Lakewood Property Owner's AssociationLifeguard at Lakewood Property Owner's Association
Joseph CorderoJoseph Cordero
Security Patrol Officer at Cobbly Nob Property Owner's AssociationSecurity Patrol Officer at Cobbly Nob Property Owner's Association
Cody SeamonCody Seamon
Maintenance Technician/Mechanic at White Bluff Property Owner's AssociationMaintenance Technician/Mechanic at White Bluff Property Owner's Association
John TiceJohn Tice
Team Lead at Environmental Air Systems IncTeam Lead at Environmental Air Systems Inc
John EckleyJohn Eckley
Pitching Coach at Berkeley County School DistrictPitching Coach at Berkeley County School District