GRACE BRETADO
El Paso,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
Spec's Wine, Spirits & Finer Foods
02.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Deli Supervisor
Spec's Wine, Spirits & Finer Foods
06.2018 - 02.2019
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for staff by planning and designating shifts and hours.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Integrated service and team management strategies to boost business profits.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Observed quality assurance standards to optimize freshness of deli products.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
Dietary Cook
Vista Hills Health Care Center
10.2017 - 05.2018
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Followed standard recipes, menus and apportions according to established standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Prepared food for special parties and groups.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Banquet Sous Chef
Ardovinos Desert Crossing
04.2014 - 04.2017
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Supervised kitchen staff both in restaurant and for catering work.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Collaborated with staff members to create meals for large banquets.
- Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Utilized culinary techniques to create visually appealing dishes.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Participated in food tastings and taste tests.
Sous Chef
D'lox Breakfast, Brunch, Lunch
06.2012 - 04.2014
- Acted as head chef when required to maintain continuity of service and quality.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Evaluated food products to verify freshness and quality.
- Disciplined and dedicated to meeting high-quality standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Utilized culinary techniques to create visually appealing dishes.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Collaborated with staff members to create meals for large banquets.
Deli Crew Member
Spec's Wines, Spirits & Finer Foods
02.2011 - 06.2012
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
Education
Culinary Arts
Le Cordon Bleu College of Culinary Arts
San Francisco, CASolano Community College
4000 Suisun Valley Rd, Fairfield, CA 94534El Paso Community College - Valle Verde Campus
919 Hunter Dr, El Paso, TX 79915Skills
- Operations Management
- Retail Inventory Management
- Hourly Shift Management
- Payroll Management
- Employee Training
- Cash Management
- Outstanding Communication Skills
- Customer Service
- Problem-Solving
- Staff Management
- Friendly and Positive
- Inventory Management
- Recruiting and Hiring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Spec's Wine, Spirits & Finer Foods
02.2019 - Current
Deli Supervisor
Spec's Wine, Spirits & Finer Foods
06.2018 - 02.2019
Dietary Cook
Vista Hills Health Care Center
10.2017 - 05.2018
Banquet Sous Chef
Ardovinos Desert Crossing
04.2014 - 04.2017
Sous Chef
D'lox Breakfast, Brunch, Lunch
06.2012 - 04.2014
Deli Crew Member
Spec's Wines, Spirits & Finer Foods
02.2011 - 06.2012
Culinary Arts
Le Cordon Bleu College of Culinary Arts
Solano Community College
El Paso Community College - Valle Verde Campus
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