Grace Brintnall
Ramsey,Minnesota
Summary
Dynamic customer service professional with over 10 years of diverse experience, dedicated to driving team success and enhancing client satisfaction. Proven ability to leverage modern market skills to foster collaboration and achieve shared objectives, contributing to overall organizational growth. Strong track record of adapting to evolving industry demands while maintaining a commitment to excellence in service delivery. Passionate about creating positive experiences for clients and colleagues, ensuring every interaction is impactful and beneficial.
Overview
7
7
years of professional experience
Work History
Shift Leader
STARBUCKS COFFEE COMPANY
02.2025 - Current
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored new team members on operational procedures and product knowledge.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Coordinated shift schedules, balancing staffing needs with peak business hours effectively.
Canvasser
Mad City Windows
10.2024 - Current
- Developed positive relationships with community members.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Event Bartender/Bartender/Server
Kendall's Tavern and Chophouse
01.2023 - 08.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during regular service, special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product being used
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory
- Obtained cash bank and stocked service bar to prepare for operation
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Server
Sunset Grill
05.2022 - 01.2023
- Closing server for 50-200 person+ events such as live music, purse bingo, brunch buffets and raffles.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage transactions, and monitor complimentary items with the business and customer in mind.
Supervisor
Starbucks
10.2021 - 05.2022
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Mentored newly hired employees on operating equipment and safety, developed additional training material for new supervisors to use for reference
- Monitored workflow to improve employee time management and increase overall productivity
- Maintained clean and well-organized production areas to avoid violations and unnecessary delays due to hazards or inefficient layouts.
- Created successful day plans for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached improvement in weaker areas, while congratulating employees in their successes, to foster confidence in the team
- Enforced policy outlined in the employee handbook to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals
Barista, Starbucks
05.2020 - 06.2021
- Operated espresso machines and commercial coffee brewers to create beverages
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained regular and consistent attendance and punctuality
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Host Trainer/Delivery Driver
Boston's Restaurant and Sports Bar
06.2019 - 04.2020
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Documented mileage, deliveries, pickups, customer issues and damages.
Education
Associate of Arts - General Studies
Inver Hills Community College
Inver Grove Heights05-2019
Timeline
Shift Leader
STARBUCKS COFFEE COMPANY
02.2025 - Current
Canvasser
Mad City Windows
10.2024 - Current
Event Bartender/Bartender/Server
Kendall's Tavern and Chophouse
01.2023 - 08.2024
Sunset Grill
05.2022 - 01.2023
Supervisor
Starbucks
10.2021 - 05.2022
Barista, Starbucks
05.2020 - 06.2021
Host Trainer/Delivery Driver
Boston's Restaurant and Sports Bar
06.2019 - 04.2020
Associate of Arts - General Studies
Inver Hills Community College