Grace Brooks-Heck
Brooklyn,NY
Summary
Results-driven Leasing professional with experience in luxury high-rise, mid-rise, and garden-style apartments. Achieved high occupancy rates through building relationships with high-net-worth clientele and driving property value through personalized service and market expertise. Skilled in fair housing policies, I foster community engagement and enhance tenant satisfaction, ensuring seamless transitions and minimizing delinquency.
Overview
13
13
years of professional experience
Work History
Leasing Specialist
Woodruff Property Management
11.2024 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over 205 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
Assistant Community Director
American Property Management Group
10.2021 - 09.2024
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Processed and submitted invoices to corporate.
- Achieved higher renewal rates by conducting proactive lease renewal outreach campaigns tailored to individual resident needs.
- Improved communication between management and residents by implementing new channels such as social media updates and monthly newsletters.
- Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Assisted with property-wide emergency response plans, ensuring resident safety in the event of unforeseen circumstances.
- Collected rent and utilities for 205-unit property and maintained 3% delinquency rate.
- Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
- Managed administrative functions like month-end close and contract preparation.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Established partnerships with local businesses to create exclusive discounts for residents, enriching the overall living experience at the community.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Coordinated community events to promote resident engagement and foster a sense of belonging among neighbors.
- Increased resident satisfaction by addressing and resolving concerns promptly and professionally.
Service Manager
Liberty Military Housing
03.2015 - 10.2021
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Leasing Director
Equity Residential
09.2012 - 03.2015
- Managed online presence through social media platforms and listing services, enhancing visibility in the marketplace.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Monitored industry trends and adapted accordingly in order maintain a competitive edge within the market.
- Analyzed performance metrics regularly to identify areas of improvement in the leasing department''s efficiency and effectiveness.
- Reduced turnover time by streamlining move-out procedures efficiently.
- Streamlined leasing processes for faster lease signings and reduced vacancy rates.
- Increased tenant satisfaction by addressing concerns promptly and resolving issues effectively.
- Greeted clients, showed apartments, and prepared leases.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Skills
- Fair housing policies
- Tenant issue resolution
- Leasing reports
- Goal oriented
Timeline
Leasing Specialist
Woodruff Property Management
11.2024 - Current
Assistant Community Director
American Property Management Group
10.2021 - 09.2024
Service Manager
Liberty Military Housing
03.2015 - 10.2021
Leasing Director
Equity Residential
09.2012 - 03.2015
Similar Profiles
Eric JohnsonEric Johnson
Lead Maintenance Technician at Woodruff Property ManagementLead Maintenance Technician at Woodruff Property Management
Melanie CartledgeMelanie Cartledge
Property Manager at Woodruff Property Management- The Lodge ApartmentsProperty Manager at Woodruff Property Management- The Lodge Apartments
Shereese C. JohnsonShereese C. Johnson
Supervisory Management Analyst (Permanent) at Office of Management/Division of Management Services/Property Travel & Services Branch (OM/DMS/PTSB)Supervisory Management Analyst (Permanent) at Office of Management/Division of Management Services/Property Travel & Services Branch (OM/DMS/PTSB)
Roberto J. De LunaRoberto J. De Luna
Creative Director at Noah Fecks StudioCreative Director at Noah Fecks Studio
Stella SociaStella Socia
Dog Sitter at Rover.comDog Sitter at Rover.com