Summary
Overview
Work History
Education
Skills
Timeline
Generic
Grace Brown

Grace Brown

Sanford,MI

Summary

Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.

Overview

3
3
years of professional experience

Work History

Coffee Barista

Grand Valley State University
Allendale, MI
08.2021 - Current
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recruited, interviewed and hired employees.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained employees.
  • Arrived on-time for every shift and prepared supplies for early morning activities.
  • Established team priorities, maintained schedules and monitored performance.

Resident Assistant

Northwestern Michigan College
Traverse City, MI
10.2019 - 05.2021
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
  • Enforced policies and safety standards through building and room rounds.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Helped develop and implement programs to foster community growth and development.
  • Facilitated smooth transition of new students into residential program.
  • Responded to student concerns, offering support and guidance.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.

Education

Bachelor of Science - Criminal Justice

Grand Valley State University
Allendale, MI
04.2023

Associates in Liberal Arts And Science -

Northwestern Michigan College
Traverse City, MI
04.2021

Skills

  • Customer Interaction
  • Communication
  • Individualized Instruction
  • Professional Relationships
  • Activity Planning
  • Policy Reinforcement
  • Time Management
  • Student Engagement
  • Effective Planning
  • Crisis Situations
  • Team Player
  • Student Leadership

Timeline

Coffee Barista

Grand Valley State University
08.2021 - Current

Resident Assistant

Northwestern Michigan College
10.2019 - 05.2021

Bachelor of Science - Criminal Justice

Grand Valley State University

Associates in Liberal Arts And Science -

Northwestern Michigan College

Similar Profiles

CREATE PROFILE
Grace Brown