GRACE BUENROSTRO
Chicago,IL
Summary
Results-driven Academic Testing Specialist at optimizing students to test. Experience in building positive relationships with students and instructors to underpin sustainable policies. Natural leader and analytical problems solver with articulate communication style.
Overview
8
8
years of professional experience
Work History
Testing Specialist
Olive Harvey College
12.2019 - Current
- Coordinate all activities of the assessment center by ensuring interested individuals on procedures for administering assessment testing.
- Build relationships with students, and the ability to guide them through the testing process.
- Administer various tests to students such as TABE, HISET, GED, Placement Tests, Dual enrollment, CASAS (ESL), Limo, Taxi, Web cape, on line- learning tests.
- Following up with students with phone calls, e-mails to test in person or in zoom.
- Keep operations and conduct incompliance with testing policies and standards.
- Write instructions/manuals on how to locate certain tests and results for students to take at their own time on the student portal.
- Utilize project management tools to project status reporting and tracking.
- Provide customer service and problem resolution to students and staff.
- Conduct and supervise a room of students testing and explain the outcome of the scores.
- Explain the performance and domain on Tabe test after completion.
- Documenting student information in Excel on completed exams.
- Review our websites with accordance to the policies in the college.
- Instruct and monitor examinees to ensure compliance with rules.
- Test students in English placement tests and early college for admission to the college.
- Serve as a resource to schools regarding testing questions and concerns.
- Assist and guide students on navigating the student portal to review test results.
- Maintain daily record/logs concerning the activities of the testing center.
- Input scores for SAT Placement Test Waivers and Tabe Scores for adult education.
- Complete documentation related to the exam including tally of examinees.
- Inspect admittance documents and personal identification to assure that only authorized persons are admitted to the exam site.
- Inputting and researching scores in Peoplesoft.
- Commitment to motivate students to test and work with the instructors.
- Provide back-up administering and proctoring tests as necessary.
- Processes (scan) tests through computerized scoring system to determine their results.
Instructor for Conversational Spanish 1
Olive Harvey College
09.2021 - 12.2021
- Introducing Spanish through grammar explanations.
- Coordinate all the work assignments.
- Utilize project management tools to project status reporting and tracking.
- Input scores into system and grade assignments.
- Teach conversational Spanish through lessons.
- Introducing Spanish through assignments, and reviewing quizzes.
- Interact with students by going over the assigned homework.
- Develop and present ideas in a concise and engaging manner.
- Manage and direct all aspects of the program.
- Ability to effectively work independently with students.
- Commitment to motivate students with the compassion of assisting them during class.
McCormick Room Monitor
CC Staffing Connection
10.2018 - 11.2019
- Assist with sessions, scanning badges to verify an attendee receives credit for taking a course.
- Assist with running the microphone for the staff.
- Provided direction and assistance to guests.
- Information desk to provide agenda of courses and timeframes of instructor.
- Concierge to tourists with restaurants, location of rooms, transportation and other room courses available.
- Welcome Greeter to attendees.
CSR/Assistant Underwriter
Great American Insurance
12.2016 - 12.2017
- Assisted several underwriters with heavy workload on territories.
- Selected achievements established guidelines and improved efficiency through robust communications.
- Calculating key performance ratios, identifying industry trends, and forecasting to accept or reject risks.
- Managed $1 million premium book of business.
- Develop relationships and works collaboratively with person lines internal business units and all risks corporate support staff to assist in all customer services opportunities.
- Involved in preparing reports of all automation difficulties and results for further review.
- Create Training Manuals to staff and new employees.
- Utilize underwriting system to determine rating and prepare insurance product offers for new and renewal business within internal and carrier guidelines.
Multinational Account Technician
Allianz Global Risks
11.2015 - 12.2016
- Managed a $1.5 million premium book of business for the purpose of underwriting an insurance policy in the financial lines within the authority of the west territories.
- Lead on managing book of business on renewals and new business accounts.
- Assisted three underwriters on a daily basis with quotes, issuances, endorsements, and policies.
- Reporting to management on daily reports of policy issuance.
- Professionally responds to retail customer and insurance carrier correspondence via e-mail and phone.
- Interpret laws on various local federal and state policies with policy issuance.
- Follow up with insurance carriers to review accounts for renewals and new business accounts.
- Capability managing simultaneous projects and successfully meeting deadlines.
- Strong oral and written communication, organization, and problem-solving skills.
- Maintaining databases, running queries and reports for the department.
- Chase and reconcile premiums exploiting underwriting file and system entries to close collaboration with Credit Control.
Education
Certificate in Business Administration -
Calumet College of St. Joseph
Whiting, INAssociate Degree - Business Administration
Olive Harvey College
Chicago, ILSkills
- Integrated student development theory and address key topics in higher education
- Experience with student information systems
- Coordinating services
- Microsoft Excel, Outlook, PowerPoint
- Brokers License
Timeline
Instructor for Conversational Spanish 1
Olive Harvey College
09.2021 - 12.2021
Testing Specialist
Olive Harvey College
12.2019 - Current
McCormick Room Monitor
CC Staffing Connection
10.2018 - 11.2019
CSR/Assistant Underwriter
Great American Insurance
12.2016 - 12.2017
Multinational Account Technician
Allianz Global Risks
11.2015 - 12.2016
Certificate in Business Administration -
Calumet College of St. Joseph
Associate Degree - Business Administration
Olive Harvey College
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