Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Bulanadi Absher

Overland Park

Summary

Detail-oriented individual with exceptional communication and supervisor skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

37
37
years of professional experience

Work History

General Clerk 1

Brillient
05.2025 - Current
  • Physical Demands - Work on your feet for extended periods and regularly lift up to 40 pounds. This includes physically moving, organizing, and handling files and boxes of materials
  • Physical Handling of Materials - Performing physical responsibilities such as filing, re-shelving, document storage, and mailroom operations
  • Use of Basic Technology – Utilization of hand scanners and computers to perform basic job duties on both physical and clerical sides of this role
  • Repetitive Clerical Tasks - Follow detailed procedures to complete clerical tasks with a high degree of accuracy
  • Document Conversion & Data Entry- Perform document conversion, data entry and records management tasks, following strict protocols and adhering to daily production goals – (Reflect more of a data entry/clerical job.
  • Key Responsibilities:
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Provided exceptional support during company audits by organizing necessary documentation and assisting auditors as needed.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Customer Service Supervisor

Burlington Coat Factory
05.2024 - 11.2024
  • Lead of the store team in all aspects of store operations.
  • Day-to-day management of the store.
  • Take responsibility for the training and professional development of team members.
  • Drive sales through applying Burlington techniques and standards as well as identifying innovative new solutions to support sales growth.
  • Ensure and provide exceptional customer service at all times.
  • Ensure appropriate merchandising standards.
  • Control expenses and payroll budgets.
  • Manage the associate experience and handle personnel issues.
  • Model outstanding customer service practices for your team and ensure associates consistently deliver excellent customer service.
  • Will be involved in managing on or more of the following operations: Back of House operations (Receiving/MTA), Markdowns, Point of Service/Front End operations, Selling Floor, Recovery, Sizing, Fitting Rooms, and all individual departments including Ladies, Men, Youth, Sportswear, Shoes, Home, and Baby Depot.
  • Assisting/support management team in all areas of store operations, service, and merchandising.
  • Human Resource Initiatives including but not limited to staffing, hiring, and BEST (scheduling).
  • Key Responsibilities:
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.

Specimen Processor

Clinical Laboratory Reference (CLR)
10.2023 - 12.2023
  • Bring in and scan all incoming bags and boxes of specimens from dock area.
  • Separate and sort specimens by category.
  • Open individual specimen containers, discard cardboard and remove specimens.
  • Match information from consent form and specimen, then barcode specimen.
  • Complete consent signature and stamp consents.
  • Scan barcodes and consent (paper, bottle, tube) into computer system.
  • Must meet minimum accessioning requirement as outlined in incentive program.
  • Enter consents in computer system as necessary.
  • Aliquot urine specimens.
  • Scan in narcotics.
  • Check and verify counts in computer after each page; correct miscounts.
  • Print aliquot and chain of custody sheets to appropriate areas.
  • Clean up work area, dispose of trash.
  • Assist courier coordinator with weighing specimen shipments.
  • Dump negative urine specimens.
  • Barcode blood specimens for laboratory testing.
  • Re-aliquot urine specimens for screening and confirmation testing.
  • Accession confirmation only specimens.
  • Process insurance and clinical trials specimens.
  • Process sweat patch and oral fluid samples.
  • Enter “blind” specimens into computer.
  • Aliquot specimens for reflexed confirmation testing.
  • Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
  • Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
  • Lifted up to 50 pounds on regular basis.
  • Reduced damaged goods by employing safe packaging methods and materials.
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
  • Maintained clean and organized work environment, adhering to safety protocols to prevent accidents.

Specimen Processor

LapCorp
07.2023 - 10.2023
  • As a LabCorp Lab Assistant, you will play a crucial role in supporting our laboratory operations and ensuring the accuracy and efficiency of our testing processes
  • Assist with the daily operations of the laboratory, including but not limited to sample processing, data entry, and equipment maintenance
  • Accurately label, record, and store samples according to established procedures
  • Prepare and distribute materials and supplies needed for testing
  • Follow all safety protocols and maintain a clean and organized work environment
  • Collaborate with other team members to ensure timely and accurate completion of tasks
  • Maintain strict adherence to company policies and procedures, as well as industry regulations
  • Communicate effectively with laboratory staff, healthcare providers, and patients when necessary
  • Continuously monitor and troubleshoot any issues that may arise during the testing process
  • Participate in quality control and quality assurance programs to ensure accuracy and precision of results
  • Attend training sessions and stay informed about new technologies and procedures related to the laboratory
  • Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
  • Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
  • Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
  • Enhanced diagnostic accuracy, meticulously following processing instructions for variety of specimen types.
  • Optimized storage procedures to maintain specimen integrity, ensuring accurate test outcomes.
  • Followed safety protocols while handling hazardous materials.

Operations Assistant

CVS Specialty Pharmacy
07.2022 - 12.2022
  • Gathers orders for shipment in accordance with company specialty guidelines.
  • Prepares labels and ships orders based on pharmacy guidelines and best practices.
  • Maintains the stock in the warehouse area to record monthly inventory reviews.
  • Collects information pertaining to restocking of packing stations with shipping supplies to ensure sufficient resources are allocated.
  • Composes sorting order forms based on courier and class of service to ensure information is clear.
  • Monitors unlocking stations, trains new operations assistants, and scans data multi-piece handling.
  • Follows workflow, orders packing supplies and performs monthly audits when applicable.
  • Gathers pharmacy files and records in accordance with internal procedures to ensure organizational standards of the company are met.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.

Technician Toxicology Laboratory Processing I

Quest Diagnostics
09.2021 - 06.2022
  • To describe the responsibilities of the forensic processor within the Forensic Drug Testing Laboratory
  • This position reports to the Supervisor, Forensic Processing and is responsible for the routine daily sample processing of the Forensic Toxicology Processing Department
  • The individual is accountable for all specimen receipt, sorting, data entry and work within the forensic processing department
  • Has a preliminary but functional understanding of the QTN Lab Information System
  • Sort specimens by source (hair, oral fluid, urine, etc.) and work list.
  • Completes Maxilog Data Entry.
  • Understands and adheres to strict forensic practices.
  • Capable of processing urine specimens for regulated and non-regulated testing independently.
  • Adheres to company policies and procedures.
  • Proficient with scanning/imaging all custody and control forms.
  • Performs flexilog on routine urine specimens at 70 CCFs per hour.
  • Other duties as assigned by supervisor.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Dispensary Technician II

Thermo Fisher Scientifics
05.2020 - 08.2021
  • In this role, I operate a variety of processing and packaging equipment to manufacture cell culture media in accordance with current Good Manufacturing Practices.
  • Operate processing and packaging equipment to manufacture cell culture media. Equipment includes mixers, mills, blenders, pumps, filtration systems and packaging equipment.
  • Weigh, measure and check raw materials with assistance of computer interface to assure batches manufactured contains proper materials and quantities.
  • Calibrate/operate semi-automated and automated manufacturing equipment.
  • Preform in-process sampling and testing to assure batches meet specification.
  • Follow all safe practices and SOP’s
  • Complete and maintain Quality Records in compliance with regulatory requirements, GMP’s and operating procedures.
  • Maintain equipment and room ps in proper operating condition and proper cleanliness requirements.
  • Perform activities in a controlled environment up to and including classified clean room conditions.
  • May be required to perform other related duties as required and/or assigned.
  • General understanding of machinery and mechanics.
  • Strong attention to detail required.
  • Work in a controlled manufacturing environment; is required to lift up to 50 lbs. and may be require to stand for long periods or time while performing duties.
  • May be able to work safely with materials and equipment.
  • Must be able to work overtime and flexible shifts.
  • Various levels of gowning is required.
  • Key Responsibilities:

Technician Assistant

Honeywell
11.2019 - 02.2020
  • Assemble and test components and products according to engineering drawings and work instructions
  • Inspect and verify the accuracy of assembled products
  • Troubleshoot and resolve assembly issues
  • Maintain a clean and organized work area
  • Key Responsibilities:
  • Enhanced equipment functionality by performing regular maintenance and repairs.
  • Prevented accidents by consistently adhering to established safety protocols when working on hazardous job sites or handling dangerous materials equipment.
  • Expedited project completion times through effective prioritization of tasks based on urgency and complexity levels.
  • Developed technical skills by working alongside experienced technicians, leading to a better understanding of complex systems and the ability to troubleshoot issues independently.
  • Participated in ongoing training sessions to stay current with industry trends and advancements.
  • Supported the completion of projects on time by efficiently managing tasks and resources.
  • Collaborated with team members to optimize workflow processes and improve overall productivity.
  • Followed safety protocols on job sites.
  • Operated variety of power tools and hand tools.

Pharmaceutical Handler

Parallon Mid-American Division Supply Chain
01.2017 - 10.2019
  • The Pharmaceutical Handler can be responsible for processing the receipt of all inbound freight by packing slip and purchase order, as well as processing all outbound shipments from the warehouse. The Pharmaceutical Handler can be responsible for replenishing product that has been received into its assigned stocking location. And also can be responsible for processing, picking, packing, staging, and shipping of all customers orders. Inventory accuracy is the job of all warehouse associates.
  • Duties & Responsibilities (included but not limited)
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
  • Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
  • Developed strong working relationships with carriers, fostering mutual trust that resulted in reliable coordination of pickups and drop-offs for smooth shipment flow throughout the supply chain process.
  • Ensured safe transport of fragile goods, minimizing breakage and loss during transit.
  • Receive and check-in all product and equipment by packing slip and purchase order.
  • Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
  • Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
  • Process outbound cross-dock freight as necessary.
  • Document all receiving via computer or control log.
  • Help direct the workflow in the receiving area, setting priorities and meeting deadlines for the receiving function.
  • Unload returned totes and returned product from trucks.
  • Perform put away of items to storage locations.
  • Replenishment of picking locations.
  • Assist purchasing personnel or accounts payable in researching receiving discrepancies.
  • Process, pick, pack, and stage customer orders.
  • Prepare goods and shipping documents for outgoing shipments.
  • Load palletized shipments onto outbound vehicles.
  • Ship and log all outbound shipments.
  • Keep receiving area, warehouse shelves and aisle clean, organized and free of hazards and obstructions.
  • Maintain cleanliness and organization of warehouse storage areas.
  • Maintain effective communication with customers, co-workers and other team members.
  • Maintain material handling equipment and report any potential problems.
  • Advise warehouse supervisor of out-of-stock items upon discovery.
  • Ensure all shipments are labeled correctly
  • Restock received product into warehouse assigned stocking locations
  • Perform cycle counting as required.
  • Meet all department mandated timeframes and deadlines.
  • Rotate inventory stock.
  • Perform physical inventory counts during semi-annual inventory.
  • Perform other duties as assigned.
  • Follow all safety policies and procedures.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.


Certified Pharmacy Technician

Hy-Vee Pharmacy
08.2016 - 01.2017
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Front Desk Coordinator and Child Care

Matt Ross Community Center
04.2016 - 10.2016
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.

Customer Service Representative

Check Into Cash
11.2015 - 07.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Answer phone calls,, money order transactions, payday loan and title loan transactions, count money tills and vault, entering and recording customers information into computer, daily health and information audits,,
  • General basic housekeeping.
  • Bank deposits and withdrawals.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Fulfillment Certified Pharmacy Technician

Adecco
07.2014 - 01.2015
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted and labeled prescriptions with correct item and quantity.

Shoes Depart., Customer Service & Sales Associate

JCPenney
12.2011 - 01.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Pharmacy Technician Trainee

CVS Pharmacy
11.2011 - 09.2012
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
  • Improved patient safety with meticulous attention to detail in medication packaging and labeling.
  • Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
  • Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
  • Assisted in preparation of compound medications, following precise formulas for patient-specific needs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed opening and closing duties for pharmacy.
  • Counted, measured, and compounded medications following standard procedures.

Health & Beauty Manager and Photo Lab Technician

Walgreens
04.2009 - 11.2011
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.

Office Coordinator

Big Lots
10.2005 - 11.2007
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Customer Service Cashier

Venture
06.1993 - 12.1997
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Handled cash with high accuracy and took care to check bills for fraud.

Childcare Teacher

Roeland Park Child Development Center
05.1993 - 12.1997
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Increased student participation by implementing creative and interactive learning activities.
  • Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
  • Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
  • Evaluated student performance through formative assessments, allowing for timely feedback and targeted interventions as needed.
  • Continually sought professional development opportunities to stay current in educational research and best practices, applying this knowledge to enhance teaching effectiveness.
  • Gathered materials and resources to prepare for lessons and activities.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Monitored classroom to verify safe and secure environment.
  • Developed and implemented behavior management plans.
  • Guided students to develop social, emotional and physical skills.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Modeled positive behavior and communication skills for students.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Customer Service Cashier

Food Barn
09.1991 - 04.1993
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Cashier & Prep Line Cook

White Castle
08.1988 - 09.1991
  • Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
  • Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
  • Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
  • Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Handled cash with high accuracy and took care to check bills for fraud.

Waitress

Minsky’s Pizza
02.1988 - 08.1989
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

GED -

Penn Foster Education
Scranton, PA
09.2005

High School -

Park Hill High School
Kansas City, Mo
04-1986

Certified Pharmacy Technician - Seminars and Workshops

CVS
Topeka, Ks
01.2017

Seminars and Workshop

Child Care Department
01.2010

Skills

  • Flexible and adaptable
  • Handling payments
  • Shipping and receiving
  • Cash management
  • Telephone etiquette
  • Point of sale operation
  • Attention to detail
  • Prioritization
  • Customer communication
  • Professional and mature
  • Team collaboration
  • Verbal and writing communication
  • Confidentiality handling
  • Document scanning
  • Sales expertise
  • Customer satisfaction

Timeline

General Clerk 1

Brillient
05.2025 - Current

Customer Service Supervisor

Burlington Coat Factory
05.2024 - 11.2024

Specimen Processor

Clinical Laboratory Reference (CLR)
10.2023 - 12.2023

Specimen Processor

LapCorp
07.2023 - 10.2023

Operations Assistant

CVS Specialty Pharmacy
07.2022 - 12.2022

Technician Toxicology Laboratory Processing I

Quest Diagnostics
09.2021 - 06.2022

Dispensary Technician II

Thermo Fisher Scientifics
05.2020 - 08.2021

Technician Assistant

Honeywell
11.2019 - 02.2020

Pharmaceutical Handler

Parallon Mid-American Division Supply Chain
01.2017 - 10.2019

Certified Pharmacy Technician

Hy-Vee Pharmacy
08.2016 - 01.2017

Front Desk Coordinator and Child Care

Matt Ross Community Center
04.2016 - 10.2016

Customer Service Representative

Check Into Cash
11.2015 - 07.2016

Fulfillment Certified Pharmacy Technician

Adecco
07.2014 - 01.2015

Shoes Depart., Customer Service & Sales Associate

JCPenney
12.2011 - 01.2013

Pharmacy Technician Trainee

CVS Pharmacy
11.2011 - 09.2012

Health & Beauty Manager and Photo Lab Technician

Walgreens
04.2009 - 11.2011

Office Coordinator

Big Lots
10.2005 - 11.2007

Customer Service Cashier

Venture
06.1993 - 12.1997

Childcare Teacher

Roeland Park Child Development Center
05.1993 - 12.1997

Customer Service Cashier

Food Barn
09.1991 - 04.1993

Cashier & Prep Line Cook

White Castle
08.1988 - 09.1991

Waitress

Minsky’s Pizza
02.1988 - 08.1989

Seminars and Workshop

Child Care Department

GED -

Penn Foster Education

High School -

Park Hill High School

Certified Pharmacy Technician - Seminars and Workshops

CVS

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Grace Bulanadi Absher