Summary
Overview
Work History
Education
Skills
Timeline
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Grace Burdan

Fredericksburg,VA

Summary

Proven team leader and skilled baker, excelled in fast-paced environments at McDonald's and Bojangles', enhancing customer satisfaction through exceptional service and high-quality food preparation. Demonstrated expertise in health code compliance and team collaboration, significantly improving operational efficiency. Passionate about driving positive outcomes and fostering workplace excellence.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
07.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Completed milkshakes and ice cream desserts for customers.

Baker

Bojangles' Famous Chicken 'n Biscuits
07.2022 - 07.2023
  • Complied with health and safety codes to protect staff and customers.
  • Operated cash registers and processed payments accurately.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Assisted in planning and running promotional events and campaigns.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Determined baking times for various items.
  • Prepared frostings and other toppings for pastries.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Produced consistently high-quality baked goods for customers.

Education

High School Diploma -

Courtland High School
Spotsylvania, VA
05.2024

Skills

  • Health Code Compliance
  • Customer Engagement
  • Drive-Thru Operations
  • Food Preparation
  • Cooking
  • Menu Memorization
  • Order Management
  • Food Running
  • Inventory Restocking
  • Safe Food Handling
  • Beverage Preparation
  • Customer Service
  • Verbal and written communication
  • Telephone Etiquette
  • Problem-Solving
  • Supplies Monitoring and Restocking
  • Positive Company Representation
  • Performance Improvement
  • Equipment Maintenance
  • Taking Orders
  • Valid Driver's License
  • Clear Communication
  • Point of sale operation
  • Integrity and Honesty
  • Production Line Work
  • Time Management
  • Complex Problem-Solving
  • Heavy Lifting
  • Flexible Schedule
  • Cash Handling
  • Creativity and Innovation
  • Product Promotion
  • Teamwork and Collaboration
  • Point-of-sale transactions
  • Interactive communication skills
  • Safety
  • Sales expertise
  • Store Opening and Closing
  • Safety awareness
  • Visual Communication
  • Crew Leadership
  • Initiative and Self-Motivation

Timeline

Crew Member

McDonald's
07.2023 - Current

Baker

Bojangles' Famous Chicken 'n Biscuits
07.2022 - 07.2023

High School Diploma -

Courtland High School

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Grace Burdan