Grace Burns
Magnolia,Texas
Summary
Accomplished Office Manager with a proven track record at Arrow Electrical Services LLC, showcasing exceptional organizational skills and customer service excellence. Expert in office administration and account reconciliation, I've effectively maintained confidentiality, streamlined communication, and fostered a positive work environment. My leadership has contributed to a seamless integration of new hires and a well-organized workplace culture.
Overview
26
26
years of professional experience
Work History
Office Manager
Arrow Electrical Services LLC
01.2012 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Accounts Payable Clerk
Primrose Schools
03.2008 - 12.2011
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in 5 schools with payroll and their payables
- Maintained good working relationships with vendors and resolved disputes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Accounts Receivable Clerk
Telxon
01.1999 - 04.2000
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Cash applications and payments nationally and world-wide
Education
Business Administration And Management
Houston Community College
Houston, TXCulinary Science
The Art Institute
Houston, TX01-2010
Skills
- Customer service
- Office management
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Staff hiring
- Training
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Arrow Electrical Services LLC
01.2012 - Current
Accounts Payable Clerk
Primrose Schools
03.2008 - 12.2011
Accounts Receivable Clerk
Telxon
01.1999 - 04.2000
Business Administration And Management
Houston Community College
Culinary Science
The Art Institute
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