Grace Burson
Fort Wayne,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to applying these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
South West Allen County School District
10.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Utilized technology to enhance student education and grasp of materials.
Customer Experience Coordinator
TJX Companies, Marshalls
03.2021 - 04.2022
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Established a comprehensive knowledge base system as a reference tool for both staff members and customers seeking assistance or information.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
Bachelor of Science - Organizational Leadership
Purdue Fort Wayne
Fort Wayne, IN05.2026
High School Diploma -
Homestead High School
Fort Wayne, IN06.2021
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Behavior Management
- Group and individual instruction
- Lesson Plan Implementation
- Verbal and written communication
- Behavior Modeling
- Safety awareness
- Proficient in Microsoft Office
- Multitasking and Organization
- Time Management
Timeline
Substitute Teacher
South West Allen County School District
10.2022 - Current
Customer Experience Coordinator
TJX Companies, Marshalls
03.2021 - 04.2022
Bachelor of Science - Organizational Leadership
Purdue Fort Wayne
High School Diploma -
Homestead High School
Similar Profiles
Miranda SchwartzMiranda Schwartz
Teacher's Aide at South West Regional School DistrictTeacher's Aide at South West Regional School District
Brian LeeBrian Lee
System Specialist at West Sonoma County Union High School DistrictSystem Specialist at West Sonoma County Union High School District
Trebla GrayTrebla Gray
Interrelated Special Education Teacher at Cobb County School District, South Cobb High SchooInterrelated Special Education Teacher at Cobb County School District, South Cobb High Schoo