Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Burson

Fort Wayne,IN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to applying these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Substitute Teacher

South West Allen County School District
10.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Utilized technology to enhance student education and grasp of materials.

Customer Experience Coordinator

TJX Companies, Marshalls
03.2021 - 04.2022
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Established a comprehensive knowledge base system as a reference tool for both staff members and customers seeking assistance or information.
  • Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.

Education

Bachelor of Science - Organizational Leadership

Purdue Fort Wayne
Fort Wayne, IN
05.2026

High School Diploma -

Homestead High School
Fort Wayne, IN
06.2021

Skills

  • Classroom Management
  • Adaptable
  • Relationship building and management
  • Student Engagement
  • Behavior Management
  • Group and individual instruction
  • Lesson Plan Implementation
  • Verbal and written communication
  • Behavior Modeling
  • Safety awareness
  • Proficient in Microsoft Office
  • Multitasking and Organization
  • Time Management

Timeline

Substitute Teacher

South West Allen County School District
10.2022 - Current

Customer Experience Coordinator

TJX Companies, Marshalls
03.2021 - 04.2022

Bachelor of Science - Organizational Leadership

Purdue Fort Wayne

High School Diploma -

Homestead High School

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Grace Burson