Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Grace Cameron

St. Albans ,VT

Summary

Dynamic retail leader with extensive experience at Family Dollar, excelling in customer service and team leadership. Proven track record in boosting revenue through strategic inventory management and effective merchandising. Skilled in training and mentoring staff, fostering a positive work environment, and implementing loss prevention strategies to enhance profitability.

Overview

14
14
years of professional experience

Work History

Store Manager

Family Dollar
10.2022 - Current
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Revamped product displays to enhance visual appeal and stimulate interest.
  • Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
  • Conducted regular performance reviews, identifying opportunities for staff development and career progression.
  • Implemented loss prevention strategies that significantly reduced shrinkage rates.
  • Streamlined checkout process, reducing average customer wait time and improving overall satisfaction.

Assistant Store Manager

Dollar General
08.2023 - 06.2024
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
  • Spearheaded community outreach initiatives to build brand awareness and foster local support.

Retail Manager

Champ Foods
08.2011 - 09.2022
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Answered questions about store policies and addressed customer concerns.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.

Education

High School Administration

BFA St. Albans
St. Albans Vt
06.2017

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Accurate cash handling
  • Employee scheduling

Timeline

Assistant Store Manager

Dollar General
08.2023 - 06.2024

Store Manager

Family Dollar
10.2022 - Current

Retail Manager

Champ Foods
08.2011 - 09.2022

High School Administration

BFA St. Albans

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Grace Cameron