Grace Cardamone
Macomb
Summary
Motivated and dependable server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences, providing fast, high-quality customer service to guests in restaurant settings.
Overview
4
4
years of professional experience
Work History
Nest Egg Cafe
Antonio Mhilli
08.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Randazzo Fresh Market
Randazzo Fresh Market
03.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Leo's Coney Island
Christ Backos
06.2021 - 02.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Pump It Up
Pump It Up
11.2020 - 05.2021
- Monitored guest safety during events by adhering to venue policies and identifying potential hazards before they became an issue.
- Coordinated entertainment options such as music selections or activity stations based on client preferences while adhering to any specific restrictions or guidelines provided by the venue or external partners.
- Facilitated communication between party staff and clients, ensuring all needs were met efficiently.
Education
BBA - General Business
Grand Valley State University
Allendale, MI05.2028
High School Diploma -
Dwight D. Eisenhower High School
Shelby Township, MI06.2024
Skills
- Maintaining cleanliness
- Adaptability to Change
- Continuous Improvement Mindset
- Customer service excellence
- Organizational abilities
- Team Collaboration
- Active Listening
- Energetic and Enthusiastic
- Complex Problem-Solving
Timeline
Nest Egg Cafe
Antonio Mhilli
08.2024 - Current
Randazzo Fresh Market
Randazzo Fresh Market
03.2024 - Current
Leo's Coney Island
Christ Backos
06.2021 - 02.2024
Pump It Up
Pump It Up
11.2020 - 05.2021
BBA - General Business
Grand Valley State University
High School Diploma -
Dwight D. Eisenhower High School
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